6. One of the following is used to re-examine, re-think and re-design operationa

Question

6. One of the following is used to re-examine, re-think and re-design operational processes in order to achieve big improvements in operational performances such as quality, speed and costs. 1 a) Human resource management b) Business process management c) Customer relationship management d Total quality management
6. One of the following is used to re-examine, re-think and re-design operational processes in order to achieve big improvements in operational performances such as quality, speed and costs. 1 a) Human resource management b) Business process management c) Customer relationship management d Total quality management

Explanation / Answer

The right answer is option d. Total quality management.

Explanation: Total Quality Management (TQM) is a management approach to organize organizational processes, systems, practices in a way that maximum customer satisfaction is achieved. It is a long-term and holistic approach to create maximum value for customers. In TQM, organizational members re-examine, re-think and re-design operational processes, products, services, and the culture in which they work and align the same in accordance with the needs of the consumers.

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