1- Trained _________, typically from outside agencies, are versed in relevant la

Question

1- Trained _________, typically from outside agencies, are versed in relevant laws and case precedents. The parties agree ahead of time to accept the decision of this neutral person in a formal setting, often complete with evidence and witnesses.

Multiple Choice:

arbitrators

conciliators

ombudsmans

facilitators

mediators

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2- The Ethics Review Board at XYZ College is composed of students who were elected by the student body. When a student is charged with an ethics violation, the board meets to hear both sides of the dispute in a confidential meeting. Their decisions are not binding on the parties, according to college policies. They are acting as

Multiple Choice:

conciliators.

ombudsmen.

negotiators.

a peer review team.

facilitators.

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3- The forms of intuition are

Multiple Choice:

·       directive and analytical.

·       formal and informal.

·       tacit and explicit.

·       rational and nonrational.

·       holistic hunches and automated experiences.

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4- Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company’s primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here?

Multiple Choice

·       promoting social system stability

·       shaping behavior by helping members make sense of their surroundings

·       facilitating collective commitment

·       giving members an organizational identity

. increasing the likelihood of shared feelings and emotions

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5-Theresa is a(n) ______ for Capital Clinic services. She has worked for the company for 20 years and is widely respected and trusted. In this position, she hears grievances on a confidential basis and attempts to arrange a solution.

Multiple Choice:

·       mediation

·       facilitation

·       ombudsmanship

·       peer review

. arbitration

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6- _________ is the last step of the ABCDE method of cognitive restructuring.

Multiple Choice:

·       To formulate a counterargument for your initial thoughts and beliefs

·       To name the event or problem

·       To describe how energized and empowered you feel at the moment

·       To list your beliefs about the event or problem

·       To identify the consequences of your beliefs

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7- External changes either can present new opportunities for an organization or can cause its ultimate failure.

True or False

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8- When the demands or pressures from work and family domains are mutually incompatible, work-family conflict has occurred.

True or False

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9- Despite the information available, Becky consistently uses her cell phone to text when driving down the highway. This is an example of ______ decision making.

Multiple Choice:

optimizing

rational

nonrational

alternative

normative

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10- In the United States, the judicial system is an example of _________. It is based on hearing directly opposing points of view to establish guilt or innocence.

Multiple Choice:

·       the dialectic method

·       alternative dispute resolution

·       integration

·       devil’s advocacy

.dysfunctional conflict

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11- Neil is attending a job fair. He knows that there is a lot of competition for these positions and wants to stand out. Neil practices his greeting and “elevator” pitch in front of a mirror. He brings copies of his résumé and business cards. On each card, he notes his blog site address. On the blog, he has comments on several recent articles about new technologies in this field. Neil is maximizing

Multiple Choice:

·       media expense.

·       media noise.

·       media richness.

·       media competence.

. media exposure.

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12- XYZ, Inc., makes consumer products such as shampoo, conditioner, deodorant, and toothpaste. Recently, market research conducted at a university revealed that consumer tastes have changed, and consumers now want their products to come in pastel colors. Currently, XYZ’s products all follow a deep blue packaging scheme. What source of change is this?

Multiple Choice:

human resource problem

changing customer preferences

manufacturing

managerial decisions

demographic characteristics

----------------

13-An organization can have the best vision and strategy in the world, but it won’t be able to execute them unless its culture is aligned with its strategy.

True or False

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14- After a year of mentoring, Andrew is starting his own bakery. He has listened to all of his mentor’s advice, especially about developing networks. To help him out, his father’s friend, who owns a supermarket, offers him a supply of flour and sugar at discount prices. Andrew’s close friend, who is a real estate agent, gives him advice on how to get a large loft in the downtown area at a reasonable price. His mother, who has strong political ties in the community, uses her contacts with locals to spread the word about Andrew’s new business. Andrew now possesses high level of _______ capital.

Multiple Choice:

·       entrepreneurial

·       human

·       social

·       friendship

. opportunistic

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15- Fiedler’s model uses the _________ scale to measure a person’s leadership style.

Multiple Choice:

·       least preferred coworker

·       conscientiousness

·       contingency

·       least preferred boss

·       extraversion

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16- The four factors of media richness include feedback, channel, type, and language source.

True or False

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17- Which of the following statements about culture change is false?

Multiple Choice:

Leaders are the architects/developers of organizational culture.

Managers should consider how the current culture aligns with vision and strategy.

To change culture, start by targeting artifacts, espoused values, and basic assumptions.

Managers should use a structured approach to changing cultures.

Culture change should only be attempted when organizational survival is threatened.

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18- Three years ago, the City of Recker committed to build a park and music venue by the river. It was expected to cost $2.5 million and be paid for from an additional meals tax in the community. The residents pushed back. Local restaurants suffered as people ate out less or patronized restaurants in neighboring communities. The project has stalled, but the town council kept pushing it on. This spring, a flood devastated the venue.

The town council appears to have suffered from _______ bias.

Multiple Choice:

escalation of commitment

framing

overconfidence

confirmation

availability

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19- In a complicated decision environment, a manager should use the _______ method of decision making.

Multiple Choice:

·       intuition

·       heuristic

·       satisficing

·       rational

·       nonrational

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20- __________ leadership focuses on increased benefit to others rather than to oneself.

Multiple Choice:

Inspirational

LMX

Relationship-motivated

Servant

Transformational

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18- Sam has worked for the company for 30 years and is very good, although slow at his job of putting together reports on the department’s performance. Recently, Susan, his new manager, talked with him about adopting a new software program that would make his job easier and quicker to accomplish, and allow him to take on additional responsibilities. Sam doesn’t want to adopt this new software because his old way of doing the reports has worked just fine. How would you describe the most likely cause of Sam’s resistance?

Multiple Choice:

·       fear of failure

·       dispositional resistance

·       peer pressure

·       loss of status

. past success

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19- The facilitation and support approach to overcoming resistance to change should be used when

Multiple Choice:

people are resisting because of adjustment problems.

the initiators do not have all the information they need to make the change.

someone will clearly lose out in the change, and that person has considerable power to resist.

speed is essential and the initiators have considerable power.

there is a lack of information.

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20- Which of the following is not a driver or cause of organizational culture?

Multiple Choice:

·       organizational vision

·       work attitudes and behaviors

·       leaders’ behaviors

·       national culture

. industry environment

Explanation / Answer

1. Trained arbitrators, typically from outside agencies, are versed in relevant laws and case precedents. The parties aggree ahead of time to accept the decision of this neutral person in a formal setting ,often complete with evidence and witnesses.

2. A Peer review team

3. The forms of intuition are holistic hunches and automated experiences.

4. shaping behaviour by helping members make sense of their surroundings.

5. Ombudsmanship

6. To describe how energize and empowered you feel at the moment.

7. True

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