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Assess the types of stakeholders involved in the development process for the pro

ID: 1124051 • Letter: A

Question

Assess the types of stakeholders involved in the development process for the product/service of your chosen company.Evaluate the impact of key inputs from stakeholder groups on new product/service development efforts.Analyze the role these key stakeholder groups can play in contributing to the success of a new product/service.Justify at least two persuasive strategies that can be used to engage stakeholders in new product/service development projects.Assess the key competitive advantages that utilizing the current trends in information technology (IT) will deliver to the area of new product/service development.

Explanation / Answer

Stakeholder is a person who has something to gain or lose through the outcomes of a planning process, programme or project

The start of any stakeholder engagement process is stakeholder mapping. Stakeholder mapping identifies the target groups and pulls together as much information as possible about them. ‘Stakeholders’ are by definition people who have a ‘stake’ in a situation. Stakeholders can be described in organisation terms as, those who are maybe ‘internal’ (e.g. employees and management) and those ‘external’ (e.g. customers, competitors, suppliers, etc.).

However, within the field of public health the development of strategies, programmes and projects may well be undertaken on a cross-boundary, interdisciplinary way. For example, a local health and well-being strategy may be developed by:

·         Internal stakeholders who participate in the co-ordination, funding, resourcing and publication of the strategy from a local health and well-being partnership;

·         External stakeholders who are engaged in contributing their views and experiences in addressing the issues that are important to them as patients, service users, carers and members of the local community.

Internal Stakeholders

External Stakeholders

Director of Public Health

Head of Health Intelligence and Information

Procurement

Director of Nursing

Public Health Strategists

Public Health Management Analyst

Director of Programmes and Services

Research Scientist

Communications

Environmental Health Intelligence Analyst

Public Health Manager

Trustees

Board committee members

Local Authority/council

Providers

Acute trusts

Patients

Service users

Customers

Suppliers

Funders

Quality assessors

LINk group

Special interest groups

Health visitors/school nurses

Wider public health workforce

Media

Strategies used by stakeholders –

Proactive mitigation

With a solid understanding of your stakeholders, their influence and triggers, the next step is to develop a mitigation plan. This step details the risks you are prepared to accept, share or avoid and outlines how you can reduce their impact.

Identify early what are your negotiables and non/negotiables. This may include minor changes to alignment, preferred noise mitigation measures, differing construction techniques or haulage routes. Working with your stakeholders through this process will also improve project buy-in, credibility and ownership of the mitigation measure.

Stakeholder mapping

Early in the project, conduct a thorough stakeholder analysis to identify your stakeholders. Identify and examine key factors including proximity to your project, demographics, interest in the project, needs and concerns, expectations of your project and any previous public statements.

Also important is gaining an understanding of your internal stakeholders, such as immediate staff, suppliers and contractors, broader companies or alliances and shareholders. Mapping your internal stakeholders will allow you to investigate whether you have the right resources and whether your team will function effectively.

Internal Stakeholders

External Stakeholders

Director of Public Health

Head of Health Intelligence and Information

Procurement

Director of Nursing

Public Health Strategists

Public Health Management Analyst

Director of Programmes and Services

Research Scientist

Communications

Environmental Health Intelligence Analyst

Public Health Manager

Trustees

Board committee members

Local Authority/council

Providers

Acute trusts

Patients

Service users

Customers

Suppliers

Funders

Quality assessors

LINk group

Special interest groups

Health visitors/school nurses

Wider public health workforce

Media

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