case 5 Student Computer Lab unlerstanding of the stadents artindes graduane stod
ID: 1124623 • Letter: C
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case 5 Student Computer Lab unlerstanding of the stadents artindes graduane stodents mujoning in business adminisaraion. The focus grog wd deiy existing problems The large namber of students earolled in the Basines better than secondary research, aildhongh the process of School cospled with increasing uswe of compuner tech ollecting and anuilysing the daa wold be more time ogy by faculty and students created everw helesing comuming. Aher recening appeoral, the task force demands on the Business School's computer center. In posted infoemation und the Basinow School to alert order to respond the Business School decided so stdents that focsus groups wcre leing conducted. Free upgrale its compstor facilities Rod Stevenson, director of the Seadent Computer tion Sadents were selecned hased on their inserest. The Cener (SCO, opened a new comuner lab in ehe fall of studen focss goup wes heild on March IQ, 2008. Seven 2007. The new lab offered specialized software required students participutd fiverase and owo undergrada by stalent courses and the lancst rechnology in handware ate. Tramseripes are peosided in Fabilbit 2 200%, and March 11, 200%, wid eighe lab monitors. After operating for sis monchs, Seevenson recognized Infoenation froem hoch the smadent and lab monitor some potential problems with the new competer lah foous groups ws used as a gde so develop questions Although the number of compaters had doubled, stadent for the second phuse, astudken survey Informarice from suggestions and coerplaints indicated that the demand the focu, prop was robo e-a list of key issues for compaters at times exceeded the availabile resoarces which were then categorined. An ehaustive list of state- Takhess this problem, Stevenson estallded a tak mene, ws devsed to alhos permal Ber aandes force to investigate the level of student satisfaction with with respect to each insac. When the list was complete, dhe computer ub. The tak fonce was made ap of four statements were revised, combined, or eliminated oo a set graduate students and was cstablished January 2008· duat succinctly owered de cepalky isse ateyones. The tasd force aimed to help the compuner lab sdennify The quesionnaire was then protcoited and finally adnin- snudent needs and pronide sugestions on how thone istered to a smple of stulens atending class in the nceds could be most effectively met The first activity of the task force was to examine informacion on the lab and its functions and Questions resources. Services offered by the computer lab incladed nctwork and printer access. The lab usually had three to 1. Did the moderator do an adequate job of getting 2 Do you think wae to have a group with both 3 Analyze the focus group transcript very thoroughly. Meke a list of problems and ideas generated for the What do you see as the ber and limitations of the focus group findings? Do you think the task force the information needed by the SCC? four lab monitors to collect moncy for nswer any of the stadent's questions. Lab hours werd 8.00 a.m. to 9.30 p.m. on weckdays and 8:00 a.m. to 5300 pm on Saturdays and Sundays Mfer revicwing arailable informution on the lat, thetase ask force decided it needed to conduct soane research 4 before making recommendations on the services offered Eshibit I displays a proposal written by the task force plan for oudining the information to be obeained and the time frarme for the research student computer lab. utiliazing the focus groups is appropriate? Focus Group Study Stevenson received the proposal and approved it. He
Explanation / Answer
1. Did the moderator do an adequate job of getting the information needed by the SCC?
The moderator did an adequate job of getting the information needed by the SCC by starting out explaining who he was and the purpose of the research he was trying to obtain. He also was very encouraging and trying to get the people to talk to one another by asking questions that everyone could follow along with and respond too. I also believe that he did a good job with asking everyone for their suggestions and opinions during the conversation. One thing I did notice as well was that the questions were open ended and with open ended questions that gives people a chance to really think and open up and talk to one another. The moderator was good at not asking questions that everyone would jump to another discussion or jump off topic. So the moderator is supposed to keep everyone entertain and wanting to hear more by continuing to interact with one another.
2. Do you think it was wise to have a group with both graduate and undergraduate students included?
I think that it was wise to have a group of graduate and undergraduate students included. I say this because the article talked about topics that both groups needed to hear. Also, this is a good way to conserve time and not have to make to different discussions for the group. Another thing would be that someone might have a question to ask and everyone can hear it because there are times when people want to ask questions but are scared to ask. Also, the students were okay with being in the same group and sharing ideas and talking to one another so I do believe this was a good idea.
3. Analyze the focus group transcript very thoroughly. Make a list of problems and ideas generated for the student computer lab.
After analyzing the focus group transcript I have found that the students who are going into the computer lab and using the computers are not knowing what they are doing and are putting viruses on them. With the computer lab here are some ideas:
Some problems for the computer lab are:
4. What do you see as the benefits and limitations of the focus group findings? Do you think the task force plan for utilizing the focus groups is appropriate?
I believe that the benefits of using the task force plan is beneficial to the focus groups because that way they all will have a understanding about what is going on and what is expected. The limitations would be that everyone does not follow rules and that some people might not have been able to attend the group to understand what is going on. The benefit is that everyone will be able to use the computer lab and be able to understand the importance of the focus group.
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