Question 1 2 pts ___________________ is the art of establishing a basic level of

Question

Question 1 2 pts

___________________ is the art of establishing a basic level of relatability and trust as a means to selling a service or a product to a customer.

Listening

Relatability

None of the above

Credentials

Truth

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Question 2 2 pts

___________________ is a standard and appropriate behaviors that align with a particular business setting, society, group, or class for the purpose of networking and relationship building.

None of the above

Going Deep Level of Trust

Building Trust

Under-promising and Over-delivering

Listening

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Question 3 2 pts

______________ is telling or expressing the truth in a candid manner that enables the recipient to make an honest, objective assessment of the situation.

Truthfulness

Altruism

None of the above

Professional Selling

Dependability

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Question 4 2 pts

___________________ is the process of how the recipient in a conversation receives information through his/her ears, eyes, mind, and body in an effort to respond objectively.

Non-verbal communication

Emotional Intelligence

Listening

Under-promising

Explanation / Answer

Q. 1. None of the above

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