Customer relationship management (CRM) involves: 0 a Managing all aspects of a c

Question

Customer relationship management (CRM) involves: 0 a Managing all aspects of a customer's relationship with an organization to increase customer loyalty b. O D A field concemed with the use of technology in managing and processing information O c rewarding customers based on the amount of business they do with a particular organization O d Porter's Five Forces Model QUESTION 4 Information Technology is o a. data converted into meaningful and useful context O b. D application and technologies that are used to gather information O c. a class you take to learn about computers d a field concemed with the use of technology in managing information

Explanation / Answer

3) the correct answer is the option a) because in customer relatioship management we look at different approaches or methods that can be taken into account so as to improve customers loyalty with the company.

4) The correct option is D).  

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