Many families choose to place their elderly loved ones in this assisted living f

Question

Many families choose to place their elderly loved ones in this assisted living facility because it has a reputation as a caring and passionate provider of care throughout the United States. The facility has 225 efficiency apartments, furnished and equipped with the latest technology, in this segment of the health care industry. The assisted living facility administrator has provided some thoughts regarding the future of the facility, especially regarding some recently acquired survey results. Although most scores were very good, there seems to be a trend of some scores actually dropping, which causes concern. These lower scores seem to be associated with issues related to communications between the assisted living staff and resident family members, specifically among the Nursing Assistants, Registered Nurses, Social Services, and family members. Although the patients are providing high scores for their experiences, the families are more critical and thorough with the surveys.The assisted living administrator has done some research regarding the Arizona Health Care Assisted Living Accreditation Agency and discovered that the agency possesses a very highly touted program that will provide postmodern systems, processes, and procedures to ensure that the assisted living facility complies with the very highest standards, including refreshed criteria for caregivers, especially in the areas of communication and effective patient-family-caregiver protocols. The administrator also found the agency has an initial accreditation process that involves a comprehensive internal audit of all facility functions. Every department, including executive management, human resources, accounting, nursing, social services, dietary, grounds/maintenance, and others will be thoroughly inventoried, including their policies, procedures, and the review of all employee records. Once approved, the assisted living facility will be provided an initial accreditation. After one year, the assisted living facility will apply for reaccreditation on an annual basis. The executive staff, upon the assisted living administrator’s recommendation, has approved the initiative of gaining this high level of accreditation. The Vice President of Human Resources has been given the directive of pursing the accreditation. What type of accreditation does an assisted living facility need?

What are the pros and cons for accreditation? What tools would you use to evaluate the and cons?

What stakeholders would you include? How would you ensure your primary, secondary, tertiary stakeholders are informed?

Explanation / Answer

Answer: Any organization opt for accrediation in order to maintain a high quality service regarding any goods or maintaining the appropriate standard which will benefit the health care agency in providing quality services to the patient.

The type of accrediation the assisted facility needed is which could have benefitted them in maintaing a good communication level between living staff and resident family members specially including Nursing staff and nursing assistants, family members etc. The administrator is planing to approach Arizona Health care assisted living accrediation agency. Communication is a very vital part of any organization and it's helps in providing good service for health care agency which ultimately provide benefit for patient's in getting accurate service for them within time.

Pros for having accrediation: Every accrediation agency follow some guidlines in order to maintain a high quality health care service. So the organization which opt for such accrediation need to follow certain rules and guidlines of the accrediation agency. Benefit is that a well quality result will be reported to patient on time and even a proper document for the patient are maintained which can benefit in their folow up treatment.Patient requirements are well taken care from the time patient has opt any health care agency which is under some accrediation due to continous check point is maintained in an organization under some guidlines.

Cons of having any accrediation is maintaing a lot of document that involves a lot of paper work but now a days some agency are shifting to the computerised maintaing a database which will help in maintaing the record as well as paper work will be reduce.

Certain software's were there which will help in monitoring the pros and cons by which you can keep the track of timing of the patient related service as well e-communication can be maintained which will be documented and by that any issue will be ressolved within a timeframe as fast as possible. Even some agency maintain a well hard copy of the each event which keeps a track of every communication and the kind of service which has been provided for patient. Meanwhile internal audit and external audit process are used for evaluation of the quality of work is happening in health care agency which benefit both the health care members and patient too. Yearly training program were organised which helps in continous improvement of the health care team members which finally leading to development of organization as a team.

Stakeholders who can be included in the process who can invest their money in organization where both the person who is investing the money as well the organization can get benefitted.stakeholders should hold a qualification regarding medical field should be must because then he or she will understand the system well and even can give his or her input in crutial times that can work as strength of any organization.

Stakeholders can be informed about the process or improvement which continously happening in organization through e-communication, and even they can visit the organization yearly twice and monitor by themself the quality of service they are maintaing.

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