You have been promoted to the role of office manager of a healthcare administrat

Question

You have been promoted to the role of office manager of a healthcare administration company. Prior to your assuming this role, you learn that the previous manager was lackluster and allowed employee morale and performance to go downhill. In your first few days on the job, you notice this behavior firsthand; there are a number of unproductive and nonperforming employees. Some employees perform their job functions slowly and inefficiently, while others perform as little work as possible. Some come in late to work, or take long breaks and lunches. There is no system of accountability, nor are there rewards in place for excellent performance. The overall culture of the department has become sour and lazy. What steps would you take to attempt to turn office morale and employee performance around? Be sure to discuss opportunities for employee education and training, and how the promotion of lifelong learning in the workplace for both you and your employees could bring about a positive change. Write in a response to each case scenario. Your Journal entry should be at least 500 words. You have been promoted to the role of office manager of a healthcare administration company. Prior to your assuming this role, you learn that the previous manager was lackluster and allowed employee morale and performance to go downhill. In your first few days on the job, you notice this behavior firsthand; there are a number of unproductive and nonperforming employees. Some employees perform their job functions slowly and inefficiently, while others perform as little work as possible. Some come in late to work, or take long breaks and lunches. There is no system of accountability, nor are there rewards in place for excellent performance. The overall culture of the department has become sour and lazy. What steps would you take to attempt to turn office morale and employee performance around? Be sure to discuss opportunities for employee education and training, and how the promotion of lifelong learning in the workplace for both you and your employees could bring about a positive change. Write in a response to each case scenario. Your Journal entry should be at least 500 words. You have been promoted to the role of office manager of a healthcare administration company. Prior to your assuming this role, you learn that the previous manager was lackluster and allowed employee morale and performance to go downhill. In your first few days on the job, you notice this behavior firsthand; there are a number of unproductive and nonperforming employees. Some employees perform their job functions slowly and inefficiently, while others perform as little work as possible. Some come in late to work, or take long breaks and lunches. There is no system of accountability, nor are there rewards in place for excellent performance. The overall culture of the department has become sour and lazy. What steps would you take to attempt to turn office morale and employee performance around? Be sure to discuss opportunities for employee education and training, and how the promotion of lifelong learning in the workplace for both you and your employees could bring about a positive change. Write in a response to each case scenario. Your Journal entry should be at least 500 words.

Explanation / Answer

Office manager: The office manager is also called as an administrative service manager. In the health service the office manager is a person responsible for the strategic, financial and day to day activities like running of hospital, general practitioner (GP) or community health services. Managers act as a link to assist communication between (people or groups) with clinical and non-clinical staff and other partner organizations, while considering the demands of political policy and local circumstances.

According to the given situation at first I will assign tasks individually, for each one specific task, with this kind of attitude and work they cannot complete it. Once they fail to complete it, I will ask the reasons for their failure. They know that they are not doing well. Next I will set and spread strict guidelines towards the work. The guidelines are about attending the work in time, taking the responsibility of the work as self, need to perform their role according to the needs of the organizations. Later I will introduce hikes to the people who complete their targets in time with given set of conditions. The one who failed to complete them will be providing second chance, if still they fail in second time also, they will fired. Employee attitude is more important than talent. The one who have right attitude will be retained and the one who do not have it will be fired from the work. One nasty fellow will spoil entire team work. So I provide them the importance of team work and what problems face by all if one person failed to deliver his actions. So, next i will try to buildup team work in the organization. divide all the people into different teams, each team will be leaded by one person, it will be in rotation model, once i find the right people, I will assign tasks to them and also gives free hand to them at work.

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