You are hired as the HR consultant for a popular restaurantknown for its efficie

Question

You are hired as the HR consultant for a popular restaurantknown for its efficient production process and good food. However,some glitches in serving customers have been reported to themanagement. These glitches can only be attributed to personnelerror.

You have been hired to re-design the organizational structureand various personnel functions in the restaurant. Your appointmentfor the job is still not known to the employees. You decide to paya visit to the restaurant on a crowded Friday night.

You arrive at the restaurant with your dinner date. You plan tohave Mexican food at the restaurant. The place is packed. Whilesome patrons seem to be enjoying themselves, some appeardissatisfied.

After half an hour’s wait, a steward appears to take yourorder. You place your order informing him that you want your salsawithout spices.

After half an hour’s wait, you are served a wrong dish.You bring it to the attention of another steward passing by. Heapologizes and you repeat your specific order to him. He returnswith the correct dish 20 minutes later. But now the salsa is spicy!You are furious but you keep your control. The steward apologizesprofusely for the error.

Your observation exercise is complete. You can see that therestaurant has a problem with its human resource planning,training, operations, and the organizational structure.

Re-design the organizational structure and various functions forthis restaurant in terms of:

Explanation / Answer

What sounds like a major problem in your system is that your stewards and kitchen staff are not comminicating very well. A good thing I have found work is get everybody there a short time before and have a meeting and if they make the night extra profitable kick that back in someway to them. Because then they will have incentive to work more efficiently and get people in and out increasing your maximum profit. Also another thing you can do is hire another person a head waitor that would just be incontrol of the people and keeping things running smoothly and to go around and talk to the customers. That extra waitor could act as a go to person when there is a problem and help out in that way. Also another thing that could be a problem is the layouts of the tables in the dining area.

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