A not-for-profit hospice center in a small community received a generous gift fr

Question

A not-for-profit hospice center in a small community received a generous gift from the grateful family of a patient who had died recently. The family asked only that the money be "put to the best use possible." Everyone in this small facility had an opinion about the "best" use for the money. The administrator wanted to renovate the old, run-down headquarters. The financial officer wanted to put the money in the bank "for a rainy day." The chaplain wanted to add a small chapel to the building. The nurses wanted to create a food bank to help the poorest of their clients. The social workers wanted to buy a van to transport clients to health-care providers. The staff agreed that all the ideas had merit, that all of the needs identified were important ones. Unfortunately, there was enough money to meet only one of them. The more the staff members discussed how to use this gift, the more insistent each group became that their idea was best. At their last meeting, it was evident that some were becoming frustrated and that others were becoming angry. It was rumored that a shouting match between the administrator and the financial officer had occurred. 1. In your analysis of this situation, identify the sources of the conflict that are developing in this facility. 2. What kind of leadership actions are needed to prevent the escalation of this conflict? 3. If the conflict does escalate, how could it be resolved? 4. Which idea do you think has the most merit? Why did you select the one you did? 5. Try role-playing a negotiation among the administrator, the financial officer, the chaplain, a representative of the nursing staff, and a representative of the social work staff. Can you suggest a creative solution?

Explanation / Answer

Answer 1: In this case the source of the conflict is the money amount gifted by the family. The Family could have given a useful gift rather than giving money. This would have avoided the conflict in this facility.

Answer 2: The best leadership action in this situation was selecting appropriate opinion and taking action in a assertive way.

Answer 3: The conflict could be resolved by taking the opinion of all the people with due respect and after discussing the merits of each idea this ideas could be priortise and the opinion with the most higher priority could be chosen.

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