16-5Thinking It Through Craig Segal is a recently graduated licensed vocational

Question

16-5Thinking It Through

Craig Segal is a recently graduated licensed vocational nurse (LVN) who has been hired at an oncology clinic in his home town. Craig works with patients who are dealing with a potentially fatal disease. This is difficult because he has known many of them and their families for many years. He finds himself wondering how he can best communicate with patients and their families. Craig wants them to know that he cares and wants to be of assistance, but he is not sure how to approach what he believes to be emotional topics and finds himself keeping conversation to a minimum.

How can Craig use the steps of the communication process to help him feel more confident about communicating with patients?

Which techniques do you think he might find most effective?

Explanation / Answer

Effective communication with terminally ill patients should include;

5. Demonstrating empathy and support for the patient and family.

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