2. A CASE OF PATIENT SENSITIVITY- Joe Jinx, a clinic administrator, received a t
ID: 128558 • Letter: 2
Question
2. A CASE OF PATIENT SENSITIVITY- Joe Jinx, a clinic administrator, received a telephone call at 9:15am from the irate husband of a patient. Mr. Knox, the caller, expressed great displeasure with the fact that his wife, Henrietta, who had come to the clinic for a scheduled first-time diagnostic workup, was sitting in the outer lobby cooling her heels because she didn’t have her check book and was unprepared to make the $250 deposit being requested by a credit clerk. Mr. Knox attested that he is wealthy and for this reason does not carry health insurance. He and his wife also do not believe in carrying credit cards. Mr. Knox was highly critical of the clinic’s policy that assumes that he and his wife are credit risks because they do not have health insurance. Joe Jinx responded that he was unaware of the requirement for an advance deposit if the patient is uninsured. Meanwhile, Henrietta was still sitting in the lobby.
a. What should Mr. Jinx do right now?
b. How could this problem have been prevented?
c. What questions should Mr. Jinx ask to familiarize himself with credit and collection policies of the group?
Explanation / Answer
1.Mr.Jinx can request that he will provide any other collateral document instead of cash credit or has to drop the diagnostic workshop and proceed later.
2. The problem could have been prevented either by having health Insurance or by carrying credit cards.
3. Questions to familiarize himself with credit and collection policies of the group:
- total amount eligible.
- monthly EMI collection policy.
- documents required .
-payment mode.
- total duration for payment
-Rate of interest.
-promotions/discounts being offered
-annual charges.
-Interest on failure to pay the due.
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