QUESTION 1 The least preferred coworker is the one with whom the leader has the
ID: 131074 • Letter: Q
Question
QUESTION 1
The least preferred coworker is the one with whom the leader has the least contact.
True
False
1 points
QUESTION 2
Several salespeople disagree with their team about how the new product introduction should be handled. This is an example of what level of conflict?
intragroup
intraorganizational
intergroup
interorganizational
2 points
QUESTION 3
The larger culture of a nation or society usually has very little influence on the culture within organizations.
True
False
1 points
QUESTION 4
Span of control refers to the number of levels of supervisors in an organizational hierarchy.
True
False
1 points
QUESTION 5
According to Fiedler's contingency model, task-oriented leaders are always more likely to be successful.
True
False
1 points
QUESTION 6
Starbucks got it "right" because they created a consistent ________ no matter what franchise you are in anywhere in the world.
organization
experience
intervention
effort
2 points
QUESTION 7
Group conflict can lead to high quality decisions.
True
False
1 points
QUESTION 8
Chip Conley applied Maslow's Hierarchy of Needs to the workplace. He revised the pyramid to include all of the following except:
survival
happiness
success
transformation
2 points
QUESTION 9
Beth was recently hired to conduct a survey of employee attitudes for a large organization. As an OD consultant, her first step should be
providing relevant scientific research.
data gathering and diagnosis.
joint action planning.
evaluation.
2 points
QUESTION 10
Please fill in the blanks using the appropriate terms that were presented through the first half of the semester (PLEASE NOTE THAT THE TERMS MUST BE SPELLED CORRECTLY):
You run a small company that provides I/O consulting services to large corporations. You have decided that you are in need of an additional administrative assistant. In preparation for this, you decide to complete a to accurately determine what this new employee's roles and responsibilities will be. The results of this helped you create a that you use to recruit the right candidate.
You find two potential candidates with impressive resumes and decide to call them in to interview with two of your department managers. You notice that one of your managers walks into the interview room with a clipboard and a list of questions, you assume that she is likely going to conduct a interview. You observe that your other department manager appears to be having a casual conversation with the candidate he is interviewing, leading you to believe that he is conducting a interview. You and your managers agree that one of the two candidates is a better fit for your company and you hire her. On her first day as your employee, she must attend , an all-day training. She will also receive training working alongside an experienced administrative assistant for the first several weeks.
It has now been 2 months and the employee has successfully passed the probation period. You contact her to request a time that she can meet with you for her first . You would like to gather as much information about how she has adjusted to her role and responsibilities so you decide to employ a evaluation method, asking the employee, her managers, and her fellow co-workers to rate her. You notice that one of your managers scores this employee low across multiple domains while everyone else scores her average and above average. When you discuss this with him, he keeps bringing up a recent conflict that they had over some paperwork that she misplaced and, although he admits that this is the only negative incident that he has experienced with her, he states that he feels very strongly that this event is indicative of her overall work performance. You suspect that the manager is showing some bias in his judgment, possibly based on the .
One week later, you meet with your employee to discuss her experience over the past two months. You provide praise for areas that she is excelling in and discuss areas that she has shown some struggles in, such as keeping important files in order. You provide a possible solution to this issue such as using a color-coded folders to keep track of different departmental forms. Your employee discloses that she does not feel confident that she will be able to keep up with this system, indicating low with organizational skills. You assure her that once she gets used to the color-coded system, she will gain confidence in this area. You check in with her one month later and find that she has in fact successfully adopted the color coded system and has not misplaced anymore files!
10 points
QUESTION 11
Censoring a message is characteristic of filtering.
True
False
1 points
QUESTION 12
Brianna is trying to increase her chances of being promoted to vice president by working to build good work relationships with other managers outside her own department. Brianna's behavior should be viewed as
dysfunctional politics.
functional politics.
coercive power.
functional influence.
2 points
QUESTION 13
An organization with a long chain of command and a narrow span of control is referred to as a __________ organization.
short
flat
tall
lean
2 points
QUESTION 14
A marketing specialist works with an artist and a designer to develop new toys for children. Sometimes conflict occurs when the group makes decisions. These people are probably employed by a
traditionally structured organization.
functionally structured organization.
nontraditionally structured organization.
centralized organizational structure.
2 points
QUESTION 15
In a university setting, professors are typically designated as
line employees.
staff employees.
both line and staff employees.
neither line nor staff employees.
2 points
QUESTION 16
When low power members band together to increase their power, this is an example of
referent power.
a coalition.
coercive power.
the power corollary.
2 points
QUESTION 17
Bob and his friends find a bag full of cash on the subway train they are riding. The group has decided to keep the money and split it amongst themselves instead of turning it in to the police. Match the groupthink "symptom" that best describes the statement Bob might make to himself to justify the decision to go along with this plan:
-A.B.C.D.E.
Direct conformity pressure
-A.B.C.D.E.
Illusion of unanimity
-A.B.C.D.E.
Self-censorship
-A.B.C.D.E.
Illusion of invulnerability
-A.B.C.D.E.
Illusion of morality
A.
"There's no way we are going to get caught, no one saw that the bag wasn't ours."
B.
"This money probably belongs to drug dealers and if they had it they would buy more drugs to sell to innocent people, so it's in better hands with us. At least we can do something good with it."
C.
"Everyone seems to be in agreement to take the money so I might as well go along."
D.
"I think we should turn in the money but I'm not going to say anything."
E.
"Joe just looked at me funny, I think the other guys will just take my share if I say no and then threaten me."
5 points
QUESTION 18
According to Simon Sinek's law of diffusion of innovation, the first 2.5% of our population are our __________, the next 13.5% of our population are our ___________, and the next 34% are our __________ users of new products.
early adopters, majority, followers
innovators, early adopters, majority
innovators, followers, early adopters
early adopters, followers, majority
2 points
QUESTION 19
An example of autocratic decision making is when
the director asks for input from workers about closing the office early on Fridays but then makes a decision alone.
the supervisor decides which word processing software is to be used on all of the computers.
the salespeople agree after a discussion to offer a discount on orders over $1,000.
a vote is taken among secretaries to trade Veterans Day for the day after Thanksgiving as a vacation day.
2 points
QUESTION 20
Which of the following conflict resolution strategies results in a win-win situation?
collaboration
compromise
avoidance
accommodation
2 points
QUESTION 21
One way to increase power is to increase dependency on other people.
True
False
1 points
QUESTION 22
The Gingerbread Factory has a separate unit that makes their chocolate crunch cookies and another unit that is completely responsible for all operations in producing their ginger snap cookies. The Gingerbread Factory has a __________ organizational structure.
nontraditional
consolidated
functional
divisional
2 points
QUESTION 23
According to Fiedler’s contingency model, Kevan will be an effective leader if he
has a lot of control and influence over the situation that is affecting his employees.
has a poor relationship with his employees.
has limited power inherent in his leadership position.
All of the above
2 points
QUESTION 24
If supervisors hold positive expectations about the performance of their employees, such as believing that they can solve a challenging problem, performance improves. This is an example of the _____ effect.
halo
pygmalion
snowball
long-term
2 points
QUESTION 25
Generally, the encoding skills of the sender have little effect on the effectiveness of communication.
True
False
1 points
QUESTION 26
Gaining work-related expertise can increase one's power in an organization.
True
False
1 points
QUESTION 27
A sexual harrassment claim can only be made if it involves a supervisor or a manager.
True
False
1 points
QUESTION 28
At the Gingebread Factory, a new employment policy has been established by the Executive Council, which sends a memo to the Vice President of Human Resources, who then forwards it to the department directors, who pass it along to their supervisors, who will share it with their respective department employees. This is an example of the _____ network.
Circle
Y
All-Channel
Wheel
2 points
QUESTION 29
Manner of dress is a form of nonverbal communication.
True
False
1 points
QUESTION 30
In Jean's work group, project decisions are made by concensus. She often does not agree with her coworkers and refuses to agree to project ideas. Jean would be classified as a(n)
dominator.
blocker.
gatekeeper.
opinion giver.
2 points
QUESTION 31
Karen threatens her employees with firing them unless productivity improves. This is an example of __________ power.
expert
legitimate
coercive
referent
2 points
QUESTION 32
Per Dan Ariely, all people care about is money, and the moment we give them money, we can direct them to work one way or another. This is why we give bonuses to bankers and pay in all kinds of ways.
True
False
1 points
QUESTION 33
Please fill in the blanks with the following key words: participative, authoritarian, delegative, high, low, more, less
YOU MUST SPELL THE WORDS CORRECTLY TO RECEIVE CREDIT--A MISSPELLED WORD WILL NOT BE RECOGNIZED AS A CORRECT ANSWER.
In Kurt Lewin et al’s 1939 leadership styles study, children who demonstrated styles were more likely to be perceived as the boss in their arts and crafts group. This group appeared to be productive than other groups. The children who used styles were very engaged with their group and, although the group was productive, their arts and crafts project results were of quality. The groups that had children who used a style demonstrated cooperation with each other.
7 points
QUESTION 34
Serving as a communication source is linked to increased power in the workplace.
True
False
1 points
QUESTION 35
Written procedures and job descriptions typically reduce organizational politics.
True
False
1 points
QUESTION 36
A coworker reports an error you made to the manager. You are mad and get back at her by starting an ugly rumor about her. This is an illustration of
reciprocal power.
the power corollary.
illegal power.
illegitimate power.
2 points
QUESTION 37
The ___________ theory predicts that Eric will feel low levels of satisfaction at his job if he believes his boss does not care about him or his work.
Leader-member exchange
Universalist
Decision-making
Path-goal
2 points
QUESTION 38
For the past ten years, Ryan has worked in a group in which each member is skilled, knowledgeable, and performs a variety of jobs. He enjoys his job except for the conflict that arises when the group makes decisions. Ryan works in a
project task force.
product support group.
traditional organization.
team organization.
2 points
QUESTION 39
Wendy and Ben both wanted to make their department's presentation at the next stockholders meeting. Ben gave in to Wendy's wishes and did not include his portion of the presentation because he wants to maintain a good relationship with her. Ben used which of the following conflict resolution strategies?
Accommodation
Compromise
Avoidance
Collaboration
2 points
QUESTION 40
Larry is the best mechanic in his racing team's pit crew. Everyone knows that Larry knows everything about cars, and because of this they will follow his orders. This is due to Larry's __________ power.
expert
legitimate
referent
reward
2 points
QUESTION 41
Employees who are competent, hard-working, and dedicated typically advance in an organization without using influence and politics.
True
False
1 points
QUESTION 42
In organizational development, a consultant usually tries to slow down or prevent change.
True
False
1 points
QUESTION 43
When Sal, a manufacturing manager, realized that an important shipment might be late, he asked the assistant manager for her ideas about how to revise the shipping schedule so that this would not happen again. Sal ultimately decided what changes to make to the shipping schedule. According to the decision-making model, Sal used the __________ style.
autocratic I
autocratic II
consultative I
consultative II
2 points
QUESTION 44
The power base that is most strongly and consistently linked to member satisfaction with the person wielding the power is
reward power.
coercive power.
referent power.
expert power.
2 points
QUESTION 45
Hector and Janet have both been temporarily removed from their regular jobs to work with a group charged with planning and organizing an open house for their organization. These two people are part of a
project task force.
product support group.
traditional organization.
team organization.
2 points
QUESTION 46
Group polarization involves
groups becoming more cohesive over time.
group members collaborating with each other on a task.
groups making decisions that are less extreme than those of individuals.
groups making decisions that are more extreme than those of individuals.
2 points
QUESTION 47
Employees often perform work tasks simply because their bosses tell them to do so. This is an example of __________ power.
expert
legitimate
referent
reward
2 points
QUESTION 48
The "impersonality" of bureaucracies refers to the fact that
people rarely have the opportunity to get to know one another.
work-related decisions are based on logic rather than emotions.
workers are so rigidly controlled that they lose their individual identities.
workers treat customers with unfriendly attitudes.
2 points
QUESTION 49
Ken is one of four product managers in one organization and Lisa is vice president of sales for all products in another organization. Ken's organization reflects a __________ design while Lisa's reflects a __________ design.
centralized, decentralized
decentralized, centralized
divisional, functional
functional, divisional
2 points
QUESTION 50
Tara wants the Vice President of the Gingerbread Factory to know about the sudden resignation of one of her co-workers but she suspects that it will take several days for that news to travel through the formal channels. Tara mentions the news to her office manager in passing, knowing that the office manager has lunch with the VP's administrative assistant every day. Tara is assuming which communication method will get that message up to the VP?
The Y chain
The Circle
The Grapevine
The All-Channel
The least preferred coworker is the one with whom the leader has the least contact.
Explanation / Answer
Ans 1 : True
According to the Fiedler's contingency model , the least preferred worker can be decided on the basis of two factors , the human relationship oriented and task oriented.
When the LPC score is high , it is it suggests more of a human relations orientation , and when the score is low , it suggests task orientation.
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