In the group family practice where you are the administrator for six participati

Question

In the group family practice where you are the administrator for six participating physicians, patients share a waiting room. Patients are called by first name to go to their respective physician's exam room. The third patient of the day was Ted Jones, Jr. He sees Dr. Williams ,but his father Ted Jones, Sr. sees Dr. Morrison. Twenty minutes later, when Dr. Morrison comes in,they realize he was placed in the wrong room. He now has to wait another thirty minutes to see the correct physician and is very irate when he leaves. Later that same day, Karen Smith is registered ot see Dr.Cole.She steps out to the restroom and the newly hired medical assistant calls for Karen. Karen Maxwell gets up and goes in for her first visit with Dr. Cole and it isnt unitl the medical assistant asks about her response to the medication that was prescribed at the last visit that they realize the patinet is not Karen Smith. You recommendthat the practice implement a patient verfication policy to prevent these types of errors in the future. What criteria would you include in the policy at registration and in the examination room?

Explanation / Answer

Patient satisfaction is core to quality in health care.Services in the out patient department plays an important role in determining the patient regard. Two incidents of "wrong patient" warrants need for urgent policy revision at registration as well as in examination room. Some of the useful measures are describes below

Registration

Examination room

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