(4 Therapeutic Communications VOCABULARY REVIEW Fill in the blanks with the corr
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(4 Therapeutic Communications VOCABULARY REVIEW Fill in the blanks with the correct vocabulary terms from this chapter 1. A comment that large individuals are lazy is an example of ao) 2. Tiffany is constandly aware of whether there is between her verbal message and her body language SKILLS AND CONCEPTS Part I: Short Answers Answer the following questions. 1. What are some of the factors that contribute to a patient's first impression of a healthcare facility? 2. Define patient-centered care. 3. How can the medical assistant contribute to positive patient-centered care in a healthcare facility? 4. What are the two types of verbal communication? Explain each and describe what methods can be used to deliver a verbal message. 5. Describe two areas of concern when sending an e-mail or text message 23 Oupa4 Therapeotic CommunicationsExplanation / Answer
1. Stereotype
2. Congruence
3. The factors that contribute for the first impression can be
a) well-managed facility in aspect of arrangements, structure of building or building outlook, physical appearances of staff or employee; it includes body language, communication skills, ability to manage problems by timely work and professional skills
b) reasonable prices for the services provided with better quality of equipment
4. Patient-centered care
It is a model of care and an innovative approach respects the every aspect of patient includes their experiences, values, needs, circumstances, health choices and implementing care through giving preferences, planning and coordination. For this, the main component to maintain is therapeutic relationship.
5. The patient centered care is mainly achieved by team work of all health care professionals for their assigned patients and to take care of patient's overall health. These team includes physicians, nurses, managers, nutritionist, pharmacist, social workers, peer counselors and registration staff.
Moreover, to meet the needs of the patient and to identify their problems, good communication skills are necessary.
6. 2 types of verbal communication
Oral and written communication
a) oral communication: Has real words, grunts, cries
- face to face discussion
-speeches
-television, radio, telephone conversation, seminars, videos
b) written communication: includes written word
- emails, books, letters, magazines, newspapers, notes, faxes, announcements etc.
To deliver the message, oral communication is using either by face to face discussion or telephone conversation.
7. Two areas of concern when sending an email or text message
- Do not violate other's privacy or maintain confidentiality
- Not getting response from the patient or caregiver
- Do not deliver bad news, if need so by person only.
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