the students while they watched the movie. The teacher mentioned that the movie
ID: 1866588 • Letter: T
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the students while they watched the movie. The teacher mentioned that the movie theater turned into a playground because she could not handle 30 little kids on her own. We were disappointed that we did not receive any help from your center 3. Finally, we expected that your employees will help our classroom teacher discipline This is why we are kindly asking for a refund of all the money we paid to bring our kids to your center. We need this money in order to take them for another outing that would make their parents satisfled. We are walting to hear from you, as soon as you can. Kelly Yeats Head of Primary School Division International School Question 1: What type of technical message is the above e-mail? (1 mark) Question 2 Many of the elements in the content of message above are not suitable in technical above (2 Marks) communication. Highlight two mistakes in the content of Kelly Yeats's email Mistake I: Mistake 2: Question 3: Before Kelly Yeats booked the event, John Byoglou sent her the Children's Event Center: Policies and Procedures form that you can find below. Use information from this form to write a REEUSALE-MAIL to Kelly Yeats. Follow the content and design rules you have learned in this course. (12 marks) Children's Events Center: Policies and Procedures One adult should accompany every 5 children. The minimum number of adults accompanying every 15 children is 2. Our staff are not always available to help, but we will try our best. Please adhcre to the mmentioned numbers Snacks are offered to children upon availability, We sometimes make last minute changes to the menu. We often consuit with accompanying adults and offer children snacks only after the accompanying adult has agreed on the new items Movies are shown to children according to a set schedule. The movie showing during the time of booking may change by the time the children actually visit our Events Center. Please check the schedule carefully to know specifically which movie will be showing when the children come to our center Generally, we do not offer any refunds after the event has already taken place. If omeone wants to cancel a children's visit to our center before the visit has taken place, we usually form a committee that makes a decision. Some circumstances have forced us to accept offering refunds to some clients under emergencles, but only before the event Page 8 of 8Explanation / Answer
1) The above type of email is called a refund request email
2)
Mistake 1: While they watched the movie is not correct, when they watched the movie is more appropriate
Mistake 2: This is why we are asking a refund for the money is suitable
3)
Hello, I am very sorry since your request for money can't be accepted as it's a violation of our policies we have sent you the terms and conditions before booking the event, every 5 children should be accompanied by 1 adult, the minimum number of adults for every 15 children is 2. In that case, a minimum of two teachers was to be sent by the school management, which is a violation of our rules, the snacks were also provided subject to availability, the movie show was also arranged as per the timing of children arriving in the movie theatre, we have served you in the best way possible, the movie was also played as per the scheduled time, there were no delays or any technical issues, so the management is not going to accept any refund of money as there was no problem from our side.
John Byoglou
Manager
Children's theatre
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