Use the background information (see attached file below) to create a business pr

Question

Use the background information (see attached file below) to create a business profile (see page 10) for New Century, and indicate areas where more information will be needed.

The profile should include an organization chart of the office staff (draw an organization chart - here is how to create using Microsoft Office - https://support.office.com/en-us/article/Create-an-organization-chart-21ada00d-82e6-4340-9033-439ac2843c37 (Links to an external site.)Links to an external site.)

. 2. Identify six business processes that New Century performs, and explain who has the primary responsibility for each process. Also describe what data is required and what information is generated by each process.

3. Based on what you know at this point, is it likely that you will recommend a transaction processing system, a business support system, or a user productivity system? What about an ERP system? Explain your reasons.

4. Describe the systems development method you plan to use, and explain the pros and cons of using this method. Here is the case information

Case 1: New Century Wellness Grou New Century Wellness Group offers a holistic approach to health care with an emphasis on preventive medicine as well as traditional medical care. In your role as an IT consultant, you will help New Century develop a new information system Background Ten years ago, internal medicine specialists Timothy Jones and Dolores Garcia decided to combine their individual practices in Brea, California, to form New Century Wellness Group. They wanted to create a clinic that would concentrate on preventive medicine and fitness, as well as traditional medical care. New Century has competition from other health care providers, but no other clinic offers the same range of services New Century's practice has grown and now includes four primary care physicians, one nurse practitioner, four physical therapists, one registered nutritionist, eight nurses, and eight support staff people. The clinic currently has a patient base of 8,000 patients from 325 different employers, many of which provide insurance coverage for employee wellness and health maintenance. Currently, New Century accepts insurance plans from 25 licensed health insurance providers. New Century is also considering opening another location, near a new medical center Doctor Jones and Doctor Garcia recently decided that the practice needs a modern information system to support its business and health information management needs. The new system would replace a mix of paper-based and legacy systems. Dr. Jones asked you to design an information system that could support the clinic's current operations and future growth In your first meeting, Dr. Jones provided an overview of the clinic's business processes and staff members. He told you that Anita Davenport, who has been with New Century since its inception, is the office manager. She supervises the support staff of seven people. Fred Brown handles human resources and employee benefits Corinne Summers reports directly to Fred and works with payroll, tax reporting, and profit distribution among the associates. Susan Gifford is responsible for the maintenance of patient medical records. Tom Capaletti handles accounts receivables and Tammy Alipio is the insurance billing specialist. Lisa Sung is responsible for managing appointments. Her duties include reminder calls to patients and preparing daily appointment lists Carla Herrera is concerned primarily with ordering and organizing office and medical supplies After studying this information, you start to prepare for your next meeting with Dr. Jones

Explanation / Answer

Hi...Team,

2..identify six business processes that New Century performs, and explain who has the primary responsibility for each process. Also describe what data is required and what information is required for each process.

HR/Employee Benefits : Fred Brown handles employee benefits. The data he needs for this is all the employee information including

what benefits they are enrolled in. From that he can generate information pertaining to how many vacation days a person has
used/has left, how many personal days, and how many sick days. This would also involve insurance benefits. The information
generated by insurance benefits would help determine payroll information. Finance/Payroll
: Corrine Summers is in charge of payroll. The data she needs for this also includes employee information including direct
deposit information and tax information for generating W-2’s every year. She will also require information from punch cards
(either digital or physical) to determine how many hours an employee has worked and information regarding the employee’s salary
or hourly rate. She will use Fred’s data on vacation, personal, and sick days to help in her calculations.
She will also use the information about their2nsurance benefits to determine the amount of pay to be withdrawn for these benefits.
There are several applications available to aid in the handling of payroll for a company. Patient Records : Susan Gifford is
responsible for the maintenance of patient medical records. She will need a system that records all of a patient’s data.

The information produced by her position is crucial to properly caring for the patients.
She will also make sure that each service issued at the visit is properly coded for billing purposes.
She also is responsible for double checking to make sure insurance data is correct.
Accounts Receivable : Tom Capaletti handles accounts receivable. He will require properly coded reports on patient visits
(which will come from Susan’s data) to determine the total amount a patient owes. The information he generates will be ready
to send to the insurance companies of the patients. Once the bills are submitted to insurance,
he will receive the total the patient owes and mail out the bill surance Billing Specialist :
Tammy Alipio is responsible for billing insurance companies. She will take the information generated by Tom and submit
it to the insurance company of the patient. When she receives the data back from the insurance, she will re-submit the bill
to Tom to send to the patient. Logistics : Carla Herrera is responsible for ordering and organizing office and medical supplies.
The logistics for medical office includes ensuring all medical supplies and medicines are kept stocked and readily available.
This also includes the ordering, inventory and tracking of office supplies required by the staff.
A good database could be used to help with the logistic process to track cost and inventory

3.3. Based on what you know at this point, it is likely that you will recommend a transaction processing system,
a business support system, or a user productivity system? What about ERP system? Explain your reasons. It would be possible to
manage this office entirely with a user productivity system. A well constructed series of databases could be created to do track employee
information/benefits, payroll, patient records, accounts receivable, insurance billing, and Logistics and run this office. This would be
able to maintain them if properly configured and maintained for some time. Having said that, if the office was ever to expand and the number
of offices and personnel grows, I would probably recommend a combination of a user productivity system and a transaction processing
system would probably be best for them. The transaction processing system would help the monetary side the company in managing the accounts receivable and insurance claims. The user productivity system would help with scheduling, logistics, patient records.

4. Describe the systems development method you plan to use, and explain the pros and cons of using this method.
I would use the agile/adaptive methods largely because of the team size I believe it would reduce some of the risk and cost to implement.
Since agile stresses team interaction, having a small team sghould allow for better communication. Additionally because of the
flexibility it would be easier on the staff to implement the new features a little bit at a time so they wouldn’t have to learn an
entirely new system

thanks

Related Questions

Navigate

• Browse (All)
• Browse U
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.