Walt keeps silent during the meeting. After the meeting he talks with Norm about

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Walt keeps silent during the meeting. After the meeting he talks with Norm about his diagnosis. He suggests they tell XYZ that the problem is R&M;'s fault, and that R&M; will replace the defective equipment. Norm replies, "I don't think it's wise to acknowledge that it's our fault. There's no need to hang out our wash and lessen XYZ's confidence in the quality of our work. A 'good will' gesture to replace the equipment should suffice." R&M; management decides to tell XYZ that they will adjust to the customer's needs "because you have been such a good customer all these years." Although R&M; replaces the equipment at its own exprense, it does not tell XYZ the real nature of the problem. Discuss R&M; resolution of the problem. Should R&M;'s way of handling the problem be of any concern to Walt Winters at this point, or is it basically a "management problem"? From NSF Engineering Ethics Case Report.

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