Julie Jones was hired by a popular fast-food restaurant as an order taker and ca

Question

Julie Jones was hired by a popular fast-food restaurant as an order taker and cashier. Shortly after taking the job, she was shocked to overhear an employee bragging to a friend about shortchanging customers. She confronted the employee who then snapped back, "Mind your own business. Besides, everyone does it and the customers never miss the money." Julie didn't know how to respond to this aggressive stance.

What would be the practical consequences on the fast-food industry and on customers if cashers generally shortchanged customers at every opportunity?

Explanation / Answer

Bottom line is that people would stop buying from places where they are continually short changed. The person being short changed may not notice it at the moment, but most will realize that something was wrong later when they go to make another purchase and they do not have as much money as they thought they should have. This practice is criminal, when done intentionally. Yes, we all make mistakes at times, but to short change intentionally someone we suspect is not paying attention, is stealing.

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