FILL IN THE FOLLOWING TERMINOLOGIES IN THE APPROPARIATE SPACES. _____ 1. a. Any
ID: 2392323 • Letter: F
Question
FILL IN THE FOLLOWING TERMINOLOGIES IN THE APPROPARIATE SPACES.
_____ 1. a. Any cost that the management of a responsibility center cannot affect within a given time span. _____ 2. b.Units that exist only to support other departments or customers. _____ 3. c. Characteristics or attributes that managers must achieve in order to drive the organization toward its goals. _____ 4. d. A measure of income divided by the investment required to obtain that income. _____ 5. e. The effort to ensure that products and services perform to customer requirements. _____ 6. f. The joint formulation by managers and their superiors of a set of goals and plans for achieving the goals. _____ 7. g. An approach that focuses on prevention of defects and on customer satisfaction. _____ 8. h. An integrated set of techniques for gathering and using information to make planning and control decisions . _____ 9. i. Corporate costs such as personnel, legal, human resources that support revenue-generating activities _____ 10. J. Adjusted operating income minus cost of capital invested. _____ 11. k. A set of activities and resources assigned to a manager _____ 12. l. Any cost that a manager’s decisions and actions can influence. _____ 13. m. A performance measurement system that uses both financial and non-financial measures. _____ 14. n. Departments where employees work on the organization’s products or services. _____ 15. o. A method that ignores other service departments when allocation service costs to operations. _____ 16. p. concentration of decision making authority only at the highest level of the organization. _____ 17 q. A method that recognizes that some service departments support other service departments as well as operating departments _____ 18. r. Responsibility centers for which a company develops separate measures of revenues and costs _____ 19. s. A statement that allocates costs directly associated to customer actions to the customer. _____ 20. t. The delegation of decision making authority to lower levels of the organization.Explanation / Answer
1. Uncontrollable cost
2. Product cost
3. Balanced scorecards
4. ROI = return on investment
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