The Department of Revenue wants to add more people to the unit that attempts to

Question

The Department of Revenue wants to add more people to the unit that attempts to collect unpaid taxes through telephone contact. What questions would you, as a bud- get analyst, have after you receive the following request justification memorandum?
Date: June 19, 2017
Subject Collection Telephone Pursuit
Currently, nineteen employees work on telephone pursuits on a full-time basis. Each employee can make an average of twenty-five to forty phone calls per day. The amount collected by the nineteen employees for the past year is $17,858,623. If we could add an automated phone system and increase our staff by ten full-time employees, we could double the number of phone calls made and increase our collections by 59 percent, or $8,900,00

Explanation / Answer

As a budget analyst, following questions should arise:

What is the cost of automated phone system?

What will be the salary of additional 10 employees proposed to be added?

What is the cost of present system?

On doubling the phone calls, why would the collections increase by 59% and not 100%?

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