Which of the following statements is true of the internal business process persp

Question

Which of the following statements is true of the internal business process perspective of a balanced scorecard? A) Internal-business-process perspective is composed of three subprocesses: innovation process; learning-and-growth process; and postsales-service process. B) Internal-business-process perspective evaluates the profitability of the strategy and the creation of shareholder value. C) Internal-business-process improvement targets are often determined after benchmarking against an organizations main competitors standards. D) Internal-business-process perspective is composed of three subprocesses: operations process; learning-and-growth process; and postsales-service process.

Explanation / Answer

Answer A) Internal-business-process perspective is composed of three subprocesses: innovation process; learning-and-growth process; and postsales-service process. Internal business processes: encourages the identification of measures that answer the question "What must we excel at?" Examples: cycle time, unit cost, yield, new product introductions.Focuses on internal operations that create value for customers that, in turn, furthers the financial perspective by increasing shareholder value.Three sub processes of internal business prospective are: Inovation Operations Post-sales service

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