101 Chapter 10 Creating the Facility Environment Role-Play Exercises ive medical
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Question
101 Chapter 10 Creating the Facility Environment Role-Play Exercises ive medical assistant is the person who sets the social climate for the interchange between the patient and friendly, reassuring demeanor and an ability to screen situations are essential skills. With an the health care team. A student, role-play as a patient and When you are finished an a dministrative medical assistant. Have the "patient" say each of the phrases below. playing, write what you have said and done in response to each statement below. g, write what you have said and done in 1. A patient with intense stomach pain doubles over and then bolts up to the r intense stomach pain doubles over and then bolts up to the reception desk, saying. "T'm going to throw up. d with a bill, the patient exclaims, "I can't pay for all of this now! Every time I come here it seems like the doctor bill goes up a hundred dollars. 3. A patient is looking for the correct exit from the examination area to the waiting area and makes a wrong turn into the administrative medical assistant's area. He asks, "Where do I go?"Explanation / Answer
1) A patient with intense stomach pain double over and then bolts up to the reception desk saying, " I am going to throw up."
Answer: Sir/Madam, Please calm down. I cannot help you unless I know what is your issue.
(After patients explain he has stomach pain) Don't worry let me take you to the emrgency department. You will receive adequate care immediately. Please bear with us.
(After this the administrator shall arrange for a wheel chair and a hospital attendent to assist the patient to the emergency department with the required documents.)
2)When presented with a bill the patient exclaims, " I can't pay for all this now! Every time I come here it seems like doctor bill goes up a hundred dollars."
ANSWER : Sir plz calm down. Let me explain it to you. The hospital have to make changes in the cost of services delivered as its a part of financial budgeting. I can understand your agony. If you cannot pay it all at once then donot worry there are other options to make payment periodically. You can also discuss for concession in fee with your physician.
(The administrator explains the various modes of payment and directs the patient to billing department to make payment with the concessions written if can be given)
3) A patient is looking for the correct exit from the examination area to the waiting area and makes a wrong turn into the administrative medical assistant's area. He asks," Where do I go?"
Answer: Sir where do you want to go? You have lodged to a wrong way. This way Sir. Go straight, turn left through the first door and go straight. There is the waiting area. Will you be able to go alone or shall I accompany you?
(The adminstrator evaluates patients ability to go alone as he has underwent a procedure. He can ask the hospital attendent to assist the patient with or without a wheel chair to the waiting area)
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