The Department of Medicine is planning to increase the number of annual outpatie

Question

The Department of Medicine is planning to increase the number of annual outpatient visits utilizing the same number of physicians, midlevel providers, allied and ancillary staff. A Lean project is implemented, with multiple interventions, leading to improvements over a 180 day period. Measurements include number of annual outpatient visits, number of outpatient visits in each division, number of patients waiting to get an appointment, time spent with each patient, and staff and patient satisfaction. In this example, staff satisfaction is what type of measure? O Input measure O Outcome measure O Counterbalance measure O Process measure

Explanation / Answer

Staff satisfaction is the process measure where it describes the relationship between the patient and staff during the hospital admission days.

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