The drop down arrow in the problem the choices to choose from are: -financial pe

Question

The drop down arrow in the problem the choices to choose from are:

-financial perspective, how do our investors/stockholders see us?

-Learning and Growth, have we improved our ability and grown?

-Customer perspective, how do our customers see us?

-internal business perspective, have we improved our business processes?

Balanced Scorecard For each of the following operating measures on the left side, Earnings por share Return on assets how it is related to one of the perspoctives on the right side in a balanced scorecard. Choose. Choose.. Number of customers acquired through word-af-mouth advertising Chose Number of new customers acquired Number of repeat customers Index of customer satisfaction with quality of our services Average manufacturing time Yield from research and development activity Cleanliness of hotel rooms Average time taken to resolve customer complaints Defect rate Percentage of job offers accepted by employees Employee turnover Dollars invested in employee training Index of employee morale Choose.. Choose. Choose Choose.. Choose . Choose.. Choose Choose. Choose.L Choose Choose. Choose

Explanation / Answer

Earning per share=

financial perspective, how do our investors/stockholders see us?

Return on Assets=

financial perspective, how do our investors/stockholders see us?

No. of Customers attach through word of mouth=

-Customer perspective, how do our customers see us?=

No. of new customers acquired=

Learning and Growth, have we improved our ability and grown

No of present customers=

Learning and Growth, have we improved our ability and grown

Index of present customer with the quality of service=

internal business perspective, have we improved our business processes?

Average manufacturing time=

internal business perspective, have we improved our business processes?

Yield from research & development activity=

Learning and Growth, have we improved our ability and grown?

Clenliness of hotel rooms=

Customer perspective, how do our customers see us?

Average time taken to resolve customer complains=

internal business perspective, have we improved our business processes?

Defect rate=

internal business perspective, have we improved our business processes?

Percentage of job offers accepted by employees:

financial perspective, how do our investors/stockholders see us?

Employee Turnover=

Learning and Growth, have we improved our ability and grown?

Dollar invested in employee training=

Learning and Growth, have we improved our ability and grown?

Index of employee morale=

internal business perspective, have we improved our business processes?

Related Questions

Navigate

• Browse (All)
• Browse T
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.