1-Which of the following represent the specific, detailed steps required to achi

Question

1-Which of the following represent the specific, detailed steps required to achieve the goals of an organization including cost control and market share? a. tactical short-range profit plan. b. organizational goals implementation plan. c. strategic long-range profit plan. d. master budget.

2-Which of the following represent the specific, detailed steps required to achieve the goals of an organization including cost control and market share? a. tactical short-range profit plan. b. organizational goals implementation plan. c. strategic long-range profit plan. d. master budget.

3- Which of the following represent two costs of controlling and improving quality? a. internal failure costs and external failure costs. b. appraisal costs and external failure costs. c. prevention costs and appraisal costs. d. prevention costs and internal failure costs.

4- Which of the following statements is true concerning the critical success factors dealing with quality? a. Quality means giving the customer what the firm promised; it is the degree to which the customer is satisfied. b. Quality is the price of a product which must cover its costs or the organization will no longer make the product. c. Quality can be defined as the expectations the customer has about all aspects, both tangible and intangible, of the product purchase and use. d. None of the answers is correct.

Explanation / Answer

Solutions:

1-Which of the following represent the specific, detailed steps required to achieve the goals of an organization including cost control and market share?

c. strategic long-range profit plan.

2-Which of the following represent the specific, detailed steps required to achieve the goals of an organization including cost control and market share?

c. strategic long-range profit plan.

3- Which of the following represent two costs of controlling and improving quality?

d. prevention costs and internal failure costs.

4- Which of the following statements is true concerning the critical success factors dealing with quality?

c. Quality can be defined as the expectations the customer has about all aspects, both tangible and intangible, of the product purchase and use.

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