Homework Saved Help Save&Exit; Submit Check my work USA Airlines uses the follow

Question

Homework Saved Help Save&Exit; Submit Check my work USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likey balanced scorecard perspective it relates to. Select your answers using C (customer), P (internal process), (innovation and growth), or F (financial). 1. Cash flow from operations 2. Number of reports of mishandled or lost baggage 3. Percentage of on-time departures 4. On-time fight percentage 5. Percentage of ground crew trained 6. Retun on investment 7. Market value 8 Accidents or safety incidents per mile fiown 9. Customer complaints 10. Flight attendant training sessions atended 11 Time airplane is on ground between flights 12. Airplane miles per gallon of fuel 13. Revenue per seat 14. Cost of leasing airplanes Prev 1 of 4 ??? Next>

Explanation / Answer

Sr. No. Particulars Remarks 1) Cash Flow from Opearatons Financial 2) Number of Reports of Misleading of lost baggage Customer 3) Percentae of ontime departures Internal Process 4) On Time Flight Percentage Internal Process 5) Percentage of ground Crew Trained Innovation and growth 6) Return on investment Financial 7) Market Value Financial 8) Accident or safety incident per mile Flown Internal Process 9) Customer Complaints Customer 10) Flight Attendant training session attendant Internal Process 11) Time airplane is on ground between flights Internal Process 12) Airplane Miles per gallon of fuel Internal Process 13) Rvenue Per Seat Financial 14) Cost of the leasing airplanes Financial

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