Taylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows t

Question

Taylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows that his future depends on the quality of the homes he builds and the service he provides to customers. Most new-customer sales arise from word-of-mouth advertising by former customers Identify the balanced scorecard perspective for each measure in the exercise Perspective a. Number of customer complaints b.Employee turnover c. Net profit per house constructed d. Turnaround time on customer design changes e. Hours of training per employee f. Average labor cost per house g. Dollars invested in new equipment h. Grade (quality) of brass fixtures i. Variances between budgeted and actual costs of building a house

Explanation / Answer

1.. Taylor Construction Perspective a. No.of customer complaints Customer b.Employee turnover Innovation c.Net profit per household Financial d.Turnaround time on customer design changes Internal processes e.Hours of training per employee Innovation f.Average labor cost per house Innovation g.Dollars invested in new equipment Innovation h.Grade(quality) of brass fixtures Internal processes i.Variances between budgeted & actual costs of building a house Financial East Alabama Medical Center Objective Perspective a.Maintain & improve the quality of clinical services Internal processes b.Improve patient service Customer c.Enhance employee recruitment & retention Innovation b.           Metric Perspective Patient satisfaction score Customer No.of medication errors Customer Nursing turnover rate Innovation Readmission rate Customer No.of new hires Innovation Emergency room wait time before treatment Internal processes Nurse-to-patient rate Customer Likelihood of patient recommending the hospital Customer No.of patient complaints Customer Employee satisfaction with incentive systems Innovation

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