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Safari File Edit View History Bookmarks Window Help Question 1 (of 2) Save& Exit Submit 3.00 points Complete the sentences by using the following terms may be used once, more than once, or not at all: center are evaluated based on measures such as ROl and residual income. 1. Managers of aln) 2. Suboptimal decisions and duplication of resources are considered disadvantages of 3. A positive 4. The results when managers invest in projects that eam more than the hurdle rate. perspective focuses on processes required to meet customer needs through measures such as on-time delivery and qualty 5. The states that managers should be held responsible only for what they can control measures the economic wealth that is created when a company's after-tax operating income exceeds its cost of capital. enspelhe by icly c wich are mesures t refiect thure partomance 7. The &. A change in the investment turnover ratio from 1.5 to 3.2 wil 9. The maximum transfer price is the 10. Goal the division's ROI. results when there is conflict between a manager and the organization as a whole References eBook & Resources

Explanation / Answer

(1)Managers of a(n) Investment center are evaluated based on measures such as ROI and residual income.
(2)Suboptimal decisions and duplication of resources are considered disadvantages of Decentralization.
(3)A positive residual income results when managers invest in projects that earn more than the hurdle rate
(4)The Internal business perspective focuses on processes required to meet customer needs through measures such as on-time delivery and quality.
(5)The Controllability Principle states that managers should be held responsible only for what they can control
(6)Economic Value Added measures the economic wealth that is created when a company's after-tax operating income exceeds its cost of capital
(7)The Learning and Growth perspective typically contains leading indicators, which are measures that reflect future performance.
(8)A change in the investment turnover ratio from 1.5 to 3.2 will Increase the division's ROI.
(9)The maximum transfer price is External market price.
(10)Goal Incongruence results when there is conflict between a manager and the organization as a whole.

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