Required: Match the value chain activity in the left column with the scenario in

Question

Required:

Match the value chain activity in the left column with the scenario in the right column:

1. customer call center

2. supply schedules

3. order taking

4. accounting department

5. staff training

6. research and development

7. verifying quality of raw materials

8. distribution center

9. manufacturing

A. firm infrastructure

B. human resource management

C. inbound logistics

D. marketing and sales activities

E. operations

F. outbound logistics

G. procurement

H. service activities

I. technology

Explanation / Answer

Match With 1 Customer Call center ----> H Service activities 2 Supply schedules ----> C Inbound Logistics 3 Order taking ----> D marketing & Sales activities 4 Accounting department ----> A Firm Infrastructure 5 Staff training ----> B Human Resource management 6 Research and Development ----> I Technology 7 Verifying Quality of Raw materials ----> G Procurement 8 Distribution center ----> F Outbound Logistics 9 Manufacturing ----> E Operations

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