QUESTION 27 According to Fiedler, a task is structured when it is routine, diffi
ID: 2636122 • Letter: Q
Question
QUESTION 27
According to Fiedler, a task is structured when it is
routine, difficult to understand, and unambiguous.
routine, easy to understand, and ambiguous.
nonroutine, difficult to understand, and ambiguous.
routine, easy to understand, and unambiguous.
None of these.
2 points
QUESTION 28
A(n) ____ compares different elements of a balance sheet and/or an income statement to one another.
income statement
balance sheet
internal audit
operations budget
ratio analysis
2 points
QUESTION 29
Two years after purchasing a home, Victor received a check in the mail from his attorney. An accountant had found a discrepancy. The accountant conducted a(n)
internal audit.
debt audit.
cash flow audit.
balance audit.
liquidity audit.
2 points
QUESTION 30
Many firms today are reducing the number of suppliers they use and instead are focusing on building strong relationships with just a few suppliers. What are the advantages of doing this?
Increased use of automation
More control over raw material delivery
Fewer materials used in the process
All of these.
Only "increased use of automation" and "more control over raw material delivery"
2 points
QUESTION 31
Information that is complete
must be available at the appropriate time.
must present all pertinent facts.
must accurately reflect the real world.
must have bearing on the problem at hand.
All of these.
2 points
QUESTION 32
The stage of group development during which the members of the group begin to recognize and to accept their role in the group and to understand the roles of the other members of the group is known as the ____ stage of group development.
conflict
forming
performing
storming
norming
2 points
QUESTION 33
Which barrier to communication exists when the sender is NOT considered a reliable source of information?
Overload
Semantics
Prejudice
Credibility
Poor listening habits
2 points
QUESTION 34
Siemens reorganized its structure. Planning the change were members from HR, strategic planning, communications, operations and the new cluster president. After the change was implemented, the group stopped meeting. This was a(n) ____ group.
functional
task
interest
work team
change
2 points
QUESTION 35
Management by wandering around increases ____ communications within an organization.
written
vertical
horizontal
whistle-blowing
the use of the grapevine
2 points
QUESTION 36
The set of processes and systems used by organizations to convert resources into products or services is called
quality.
technology.
manufacturing.
automation.
None of these.
2 points
QUESTION 37
When the sent role is unclear, the result is
intrarole conflict.
role dynamics.
role ambiguity.
storming.
interrole conflict.
2 points
QUESTION 38
Which of the following is NOT a major form of operations control discussed in the text?
Preliminary
Screening
Postaction
Functional
All of these are major forms of operations control.
2 points
QUESTION 39
A(n) ____ group is created by its own members for purposes that may or may not be relevant to organizational goals.
functional
task
interest
work team
None of these.
2 points
QUESTION 40
Demonstrating personal excitement or passion about something is part of ____ leadership.
charismatic
entrepreneurial
symbolic
integrative
participative
2 points
QUESTION 41
Which of the following is the most common means of financial control within organizations?
Financial statements
Ratio analysis
Budgets
Financial audits
Benchmarking
2 points
QUESTION 42
Which of the following factors influences the encoding process?
The content of the message
The familiarity of the sender and receiver
The sender's personal distractions
The message composition or makeup
All of these.
2 points
QUESTION 43
Dina works in construction. She travels to the job site to build the next house. This is an example of a ____ layout.
product
cellular
specialized
fixed-position
process
2 points
QUESTION 44
The standards of behavior that a group accepts for its members are called
norms.
roles.
rules.
customs.
values.
2 points
QUESTION 45
The Federal Communications Commission has a list of words broadcasters cannot say on the air. This is a dimension of quality known as
features.
conformance.
reliability.
durability.
serviceability.
2 points
QUESTION 46
Traits that matter for leadership include all of the following EXCEPT
intelligence.
attractiveness.
honesty.
integrity.
communication ability.
2 points
QUESTION 47
Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past. This is an example of
benchmarking.
conformance sampling.
acceptance sampling.
in-process sampling.
None of these.
2 points
QUESTION 48
Which of the following is NOT an example of an individual who is leading?
A person identifying detailed steps
A person delegating authority
A friend convincing you to accept a date
A person planning detailed evaluations
A person establishing timetables
2 points
QUESTION 49
Which of the following is a primary factor in distinguishing among different types of groups?
Size
Type of leader involved
Organizational level
Goal or purpose
None of these.
2 points
QUESTION 50
A ____ organization is one that transforms resources into an intangible output and creates time and place utility for its customers.
manufacturing
production
service
profitable
None of these.
routine, difficult to understand, and unambiguous.
routine, easy to understand, and ambiguous.
nonroutine, difficult to understand, and ambiguous.
routine, easy to understand, and unambiguous.
None of these.
Explanation / Answer
27) routine, easy to understand, and unambiguous.
28) ratio analysis
29) internal audit
30) More control over raw material delivery
31) All of these
32) Norming
33) Credibility
34) task
35) vertical
36) None of these
37) role ambiguity
38) Functional
39) interest
40) charismatic
41) Budgets
42) All of these
43) fixed-position
44) norms
45) reliability
46) attractiveness
47) conformance sampling
48) A friend convincing you to accept a date
49) Goal or purpose
50) service
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