be with accepting a giit from a customer? How should you respond if offered a gi

Question

be with accepting a giit from a customer? How should you respond if offered a gift? 9. For each of the following situations, evaluate the salesperson's action and indicate what you think the appropriate action would be a. In an electronics store, salespeople are offered an extra $50 for each sale of HDTV models that are being closed out. The manufacturer is offering the extra spiff, and management is fully aware of it. Salespeople, though, are encouraged to not mention either the spiff or the fact that these are closeout models. b. A customer asks if you can remove a sa feature because it slows down the opera- tors of the equipment. c. The custom of the trade is that competitive firms submit bids based on specifications provided by the buyer, then the buyer places Jesse Fernandes joined Plax plastics industry, straight ou of working on proposals an manufacturers who could u she took over had not been nificant increases in the first CASE PROBLEMS

Explanation / Answer

a. The reaction of the salesperson would be to get attracted to the $50 extra for each HDTV and try to close maximum sales for this particular model of HDTV. The sales person may persuade customer explaining to the customer that this is the best model in order to get the extra spiff

b. The salesperson would explain to the customer that removing the safety feature would be hazardous. He can explain that although removing the safety feature may speed up the operation, but the life of the product will reduce by doing this

c. Only a part of this is visible, please show us the full image to answer this

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