AVX Stereo Equipment, Inc., recently began a \"no-hassles\" return policy. A sam

Question

AVX Stereo Equipment, Inc., recently began a "no-hassles" return policy. A sample of 320 customers who recently returned items showed 120 thought the policy was fair, 170 thought it took too long to complete the transaction, and the rest had no opinion. On the basis of this information, make an inference about customer reaction to the new policy. (Round your answers to 1 decimal place.) Customer reaction Fair Too long No opinion Percent The above data suggests that majority of the customers (Click to select)

Explanation / Answer

The above data suggests that majority of the customers believe it took too long to complete the transaction

Customer reaction Percent Fair 120x100/320 = 37.5% Too long 170x100/320 = 53.125% No opinion 30x100/320 = 9.375%

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