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Two types of visits are provided by the Durham Health Clinic, first-time visits

ID: 3171968 • Letter: T

Question

Two types of visits are provided by the Durham Health Clinic, first-time visits and return visits. Table 8-5 (page 155), provides the processing time for each work station and the available staff hours per week. Determine the production frontiers for this clinic and indicate which station should be expanded to increase the overall capacity of the clinic. Which service station could be reduced?

Processing Time and Staff Hours Data for Durham Health Clinic (Exercise 14-1)

Work station

Time estimates (hours)

First Visit

Return Visit

Reception/Discharge

0.25

0.12

Nursing and testing

0.40

0.38

Medical exam and treatment

0.50

0.25

Processing Time and Staff Hours Data for Durham Health Clinic (Exercise 14-1)

Work station

Time estimates (hours)

First Visit

Return Visit

Reception/Discharge

0.25

0.12

Nursing and testing

0.40

0.38

Medical exam and treatment

0.50

0.25

Explanation / Answer

From the above table we can say that the maximum time taken is for Medical exam and treatment forfirst visit. This can be expanded double so that time will be reduced to 0.25 for Ivisit and 0.125 for II visit.

The reception/discharge can be reduced by 25% so thatfirst visit time = 0.30 and second = 0.15