Discuss Garvin\'s eight dimensions of quality with respect to: a.) a product of

Question

Discuss Garvin's eight dimensions of quality with respect to: a.) a product of your choosing b.) a service of your choosing Choose a dimension of quality for your product which can be expressed either as a variable or as an attribute Which would be preferred? Why? What is the difference between the number of nonconformances and the number nonconforming? What are the two ways of specifying each' Discuss the four attribute representations as applied to the following products: a.) one rope product on spools of 500 ft. b.) television sets c.) ceramic tiles in boxes of 400 count d.) PC systems (processor, monitor, printer, mouse, speakers) Discuss the difference between specification limits and control limits? Discuss the pros and cons of establishing either set of limits before the other? Discuss the hypocrisy of Dr. Deming's point #10 especially with regard to point #14 or defend Dr. Deming. Discuss how reduction in certain quality costs are inverse to other quality costs. Specifically, relate this discussion to the coordination of quality engineering activities already discussed in question #4.

Explanation / Answer

Answering first 2 questions:

Answer:

Garvin eight dimensions of quality are:

Answer2: Dimension of quality for your product which can be expressed either as a variable or as an attribute: E.g. The power of a car can be expressed as a variable – like a measurable quantity (horsepower). The power of a car can also be expressed as an attribute from a customer view point – very powerful, less powerful etc.

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