A regional manager for a large department store compares customer satisfaction r

Question

A regional manager for a large department store compares customer satisfaction ratings (1. 2, 3. or 4 stars) at three stores, A, B, and C. The accompanying table shows these data from 50 customers. Develop a contingency table for these data. What conclusions can be drawn about the store location and customer satisfaction? Develop a contingency table for these data. Rating Store A Store B Store C Total 1 2 3 4 Total What conclusions can be drawn about the store location and customer satisfaction? Store B received about 67% of the 4-star ratings while surveying 30% of the customers. Store B seems to have higher customer sati Store B received about 13% of the 3-star ratings while surveying 40% of the customers. Store B seems to have higher customer sati Store A received about 67% of the 4-star ratings while surveying 30% of the customers. Store A seems to have higher customer sati Store C received about 13% of the 3-star ratings while surveying 40% of the customers. Store C seems to have higher customer sat

Explanation / Answer

The statistical software output representing required table is:

Contingency table results:
Rows: Rating
Columns: Store

Option D is correct.

Store A Store B Store C Total 1 0 2 5 7 2 3 4 11 18 3 6 8 2 16 4 6 1 2 9 Total 15 15 20 50

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