Find a Doctor, is a small startup that helps people find a physician that best m

Question

Find a Doctor, is a small startup that helps people find a physician that best meets their needs (location, insurance accepted, etc.) During a “slow” time for them, they have 9 staff members taking calls from customers. On average, one call arrives every 5 minutes. On average, each staff member spends 21 minutes with each customer.. (Round your answer to 1 decimal place.) What is the probability that one of their staff members is busy? % Find a Doctor, is a small startup that helps people find a physician that best meets their needs (location, insurance accepted, etc.) During a “slow” time for them, they have 9 staff members taking calls from customers. On average, one call arrives every 5 minutes. On average, each staff member spends 21 minutes with each customer.. (Round your answer to 1 decimal place.) What is the probability that one of their staff members is busy? %

Explanation / Answer

Utilisation of each staff = Time spent with each customer /(Interval between calls * No of staff members)
= 21/(5*9)
= 46.67%

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