Write an Introduction and Summary of the above case (HRM Subject) plants. For ex

Question

Write an Introduction and Summary of the above case (HRM Subject)

plants. For example, posners have 1o a employees of their right so be told o what hatandous chemicals they are and what the propsr method for handing each chemical s. Special waste-management fiems mast be used to pick up and prop have more safely at work? Ao, hew would you adv Ue to get those who should be wearing goggas to do sol erly dispose of the hazardous waste ranslating Strategy into HR Policies and Practices Case accompanying stradesty map for me chapter es im nManagemerel.ab the overall map on the insicdo back cover of this sest outines the relethanships Improving Performance at the Hotel Paris of ammonia, chlorine, and other caustic chemicals that the hote's use New Safety and Health Program each year for cleaning and laundry, hotels provide a fertile enwron- ment for accidents Oaviously, hazardous conditions are bad for the The tel Paris's competitive strategy is To use superior guest ser- Hotel Pars. They are inhumane for the workers. High accident rates vice to differentiate the Hotel Paris properties, and to thereby in- probably reduce employee morale and thus service. And accidents crease the length of stay and return rate of guests, and thus boost raise the company's costs and reduce is proftability, tor instance, revenues and profitability. HR manager Lisa Cruz must now formu in terms af workers" compensation daims and absences. Lisa knew late functional policies and activities that support this competitive that she had to clean up her firm's occupational safety and health strategy and boost performance, by eliciting the required employee systems, for its emplayees' well-being, and to achieve the company's behaviors and competencies. strategic goals. While·hazardous conditions. m ght not be the first thing that Lisa and the CFO renewed their companys safety records, andwhat comes to mind when you think of hotels, Lisa Cruz knew that haz- they found disturbed them. In terms of every safety related metric they ards and safety were in fact serious issues for the Hotel Paris. Indeed, could find, including accident costs per year, lost time due to acidents, everywhere you look-from the valets leaving car doors open on the workers' compensation per employee, and number of safety training driveways to slippery areas around the pools, to thousands of pounds programs per year, the Hotel Paris compared unfavorably with most Witten by and copyright Gary Dessier, PhD

Explanation / Answer

Introduction - Hazardous work conditions are detrimental to employee productivity and morale and it ultimately affects customer satisfaction and profitability. The cost of the accidents is in the form of worker's compensation and absence from work. It is important to take necessary measures to create a safe working environment and control cost resulting from accidents. These measures boost employee's perception of the company and they can service customers better. In the given case we will study, problems faced by Hotel Paris with regards to the unsafe workplace environment. measures implemented by hotel and the results achieved.

Summary - Hotel Paris's competitive strategy is " To use superior guest service as a differentiator to increase profitability by increasing length of stay and customer return". As observed by Lisa, HR Manager, the hotel found itself at the cross-ends to provide great guest service. The major reason for this was hazardous and unsafe work environment. Hazardous conditions and safety issues posed a great risk to Hotel Paris in the form of - Reduced employee morale and productivity and increased hotel cost due to compensation claims and absence from work. All the above risks greatly impacted guest service and profitability.

As reviewed by Lisa and CFO, Hotel Paris was a laggard on all the safety metrics as compared to other hotel chains. It had a higher - accident accidents cost per year, lost time due to accidents and worker's compensation claims when compared to peers in the industry. Further. safety programs were less when compared to peers. Just in terms of worker's compensation per employee, the hotel was spending half a million dollars.

Lisa and her team made plans to resolve the situation. They hired a safety and health consultant for recommending changes. As a first step, Lisa and team studied the best-practices with regards to safety carried out by other hotels. They drafted an extensive checklist to reduce and eliminate unsafe conditions. Next, Lisa convinced top management to issue a statement on the importance of safety and the CEO visited each hotel, met all employees and emphasized on safety. Further, the hotel hired a training company to develop safety training programs for managers and staff.

As a result of all the measures, the hotel was able to reduce all accident-related costs by 40%. Employees felt better about hotel's commitment to them and hence were able to service guests better.

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