The receptionist at Madcap Advertising is punctual, polite, and always cheerful.

Question

The receptionist at Madcap Advertising is punctual, polite, and always cheerful. The firm's employees and customers all love her. However, she has difficulty with the clerical tasks that the firm's prior receptionists handled. The receptionist's supervisor recommends redesigning the receptionist's job. That recommendation would be most appropriate in which of the following situations?

Multiple Choice

The employee is low in both ability and motivation to meet standards.

The employee has the ability to do better, but lacks the necessary motivation.

The employee is highly motivated, but lacks ability unless she gets training.

The employee is highly motivated but lacks ability, and training is not expected to help.

Explanation / Answer

According to me, The situation would be-

The employee is highly motivated, but lack ability unless she gets training.

If is given in the case that she faces difficulty with the clerical task, which does mean that she has a lack of training in clerical work. Training will help her to improve her clerical skills.

It is also given that employees and customers are already impressed with her work, which means that she is highly motivated so her work is appreciated by employees and customers.

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