The sum of the times required to complete the work for each task is referred to
ID: 330130 • Letter: T
Question
The sum of the times required to complete the work for each task is referred to as the:
run time.
cycle time.
setup time.
processing time.
throughput time.
In the context of the service encounter triad, the trade-off between the service organization and contact personnel is one of:
perceived control
efficiency versus autonomy
efficiency versus satisfaction
autonomy versus satisfaction
autonomy versus perceived control
a.run time.
b.cycle time.
c.setup time.
d.processing time.
e.throughput time.
Explanation / Answer
1 B
Cycle time is the correct option
This is the total time which is taken from the starting to the end of the process. It includes process time, delay time, waiting time etc.
2 Efficiency-versus-autonomy
The correct option is Efficiency-versus-autonomy.
In the context of the service encounter triad, the trade-off between the service organization and the contact personnel is one of Efficiency-versus-autonomy.
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