l Sprint 9:24 PM Touch to return to call 02:19 * 100% ecourses.pvamu.edu #27 SP1
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l Sprint 9:24 PM Touch to return to call 02:19 * 100% ecourses.pvamu.edu #27 SP18 A service process has three steps. Each customer must go through Step 1, Step 2 and then Step 3. Step 1 has a capacity of 27.2727 customers per day. Step 2 has a processing time of 11 minutes per customer Step 3 has a capacity of 3.3333 customers per hour How many customers can be served per day if the process operates 10 hours per day? Show brief explanation and calculation. Pearse or Renee or Tuyen or Qunisha Pouncy should reply by Monday, 4/16/18, 9 PM Add a new discussion topic (There are no discussion topics yet in this forum)Explanation / Answer
the bottleneck process among the three is the third one, where the capacity per hour is 3.3333 customers only, the capacity in step 1 is 27.2727 and the capacity in step 2 is 60/11= 5.4545
so, if we consider if the process operates for 10 hours, the served customers are
= 3.3333*10= 33.333 customers per 10 hours
it is the bottleneck service point where, if the process uses upto 100% the maximum number of served customers are 33.333 only.
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