2a. You are an I/O psychologist hired as a consultant to help increase employee

Question

2a. You are an I/O psychologist hired as a consultant to help increase employee morale within an office. During your observation period, you notice that the division of labor is distributed very poorly. The ten employees in this office have different positions with different responsibilities, but some employees seem very overwhelmed by the numerous tasks of their position and by client demand, while others have moderate amounts of duty and others seem to have only a few duties and spend most of the day socializing with peers and clients, updating their social media profiles, or making personal phone calls. The supervisor is present in the office most of the time, but does not redirect or seem to even notice the imbalance. What steps do you take to begin the process of improvement of employee morale. How do you discuss this with the supervisor? What tasks do you need to perform? What suggestions do you need in make in regard to office changes before you can address the morale?

2b. In the above situation, Barbara is one of the employees with excessive duties and demands on her time. While some of her co-workers are supportive, most are oblivious to her workload or appear unconcerned. The supervisor does not notice the excessive demands of the position. If this situation continues, what types of effects might this have on Barbara? Address cognitive, emotional and behavioral changes that could occur? If the supervisor actually had already noticed some of these changes, what suggestions would you make to him/her in regard to addressing the situation?

Explanation / Answer

2. a. i) What steps do you take to begin the process of improvement of employee morale?

I/O psychologist role is very important in solving the issues in the work environment. By using psychological principles and scientific research methods he/she has to solve the issues inorder to increase the productivity and morale in the organisation.

In the given situation several steps that I/O psychologist has to take to solve the issue. Division of labour is very poor in the organisation, so that following steps has to take:

ii) How do you discuss this with the supervisor?

It is very important responsibility for the I/O psychologist to make clear the current issues regarding the poor division of labour and the employees situation. Supervisor may call for discussion with I/O psychologist, to understand the issues. Supervisor may asked to conduct survey or asked to observe the attitude and behaviour of employees. By applying psychological research supervisor may understand the situation.

iii) What tasks do you need to perform?

I/O psychologist task in the given situation are:

iv) What suggestions do you need in make in regard to office changes before you can address the morale?

Change in the organisation structure is important to reduce the over duty of employees. So it is advisable to implement new policies regarding the division of labor will be effetive. Increase the number of employees in the organisation structure is necessary. Motivation to both the supervisor and employees are essential. Contiuous assessment about the employee attitude and behaviour, feedback from the employees, trainning, followup are important to increase the morale in the organisation. Boosting employees for the workplace cooperation leads increase productivity and team work.

2. b. i) If this situation continues, what types of effects might this have on Barbara?

If the same situation continues cooperation between the employees will affect. It leads to decrease in productivity. Conflicts may arrise in the organisational work place. Labour turnover may increase. job satisfaction will affect and leads to absenteesum, turnover, decreased productivity, lack of cooperation, negatitive attitude etc;.

ii) Address cognitive, emotional and behavioral changes that could occur?

Cognitve changes - If any changes introduced in the work place some employees may accept while others may resist to change.

Emotional Change - If any actions required to correct the issues means it affects employees positively and also negatively. Hence emptional values should be considered. while implement new policies or changes.

Behavioural changes - For the new changes in the work environment employees beavioural attitude may change either positive or negative. Some may be satisfy with new change it keads to satisfaction in work place, builds co operation among employees etc; If the same may also change negatively which results in labour strike, turnover, absentisum, dissatisfaction in job, lack of co operations etc;

iii) If the supervisor actually had already noticed some of these changes, what suggestions would you make to him/her in regard to addressing the situation?

If the supervisor already noticed the situation, the he can take necessary step to solve the issues. To attend the discussion with top management and I/O psychologist regarding the issues. Close monitoring and relationship with employees etc; are best to solve the issues.

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