You have just received an order from an Internet retailer for some equipment you

Question

You have just received an order from an Internet retailer for some equipment you need for a business presentation. Unfortunately, some of the equipment is damaged. Write a letter to the retailer in which you explain the damage, express your dissatisfaction with the shipment, and describe what you want the retailer to do to fulfill your shipment.

Develop a response that includes examples and evidence to support your ideas, and which clearly communicates the required message to your audience. Organize your response in a clear and logical manner as appropriate for the genre of writing. Use well-structured sentences, audience-appropriate language, and correct conventions of standard American English.

Explanation / Answer

Date - 04/16/2018

Subject - Receipt of damaged equipment, Order number - 124

Hello XXX Retailer,

I had ordered equipment from your website on 04/10/2018, reference order number 124. The equipment ordered was a projector and a projection screen. The order was delivered to me today - 04/16/2018. After unpacking the package, I observed the equipment received is damaged and cannot be used for the purpose intended, a business presentation in another two days. The projector's electrical wiring is broken and the projection screen had marks all over it, rendering it unsuitable for use during the presentation. Please see the attached photos with this email as proof of damage.

I have been a regular customer of your website and I am extremely disappointed with the quality of products delivered and level of service. In general, the equipment must be checked for damage before packaging and handled carefully so that they do not get damaged in transit. I would like to bring to your notice that package was not marked fragile and may have been damaged in transit.

I have an important business presentation to in two days with my partners to discuss future plans. I would request you to consider this case as highest priority at this moment and replace equipment within 24 hours. Also, arrange for collection of damaged equipment by today in case an inspection is required.In case you are not able to complete the replacement process within a day, I would have to raise a consumer complaint in the court as this may lead to a significant loss of my business.

Kindly acknowledge the receipt of this email and contact me (number below) in case you have any questions or need any information from my side.

Regards,

XXX,

Contact - 13555533

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