4.___________________ are for-profit organizations that contract out or lease a

Question

4.___________________ are for-profit organizations that contract out or lease a wide range of light manufacturing, warehousing, and distribution services to other companies.

10.The most common cause of damage to product in a warehouse is __________.

12.Customer service dissatisfaction occurs when the customer's perception of the service is similar to what the cutomer was expecting

13.The transaction elements of customer service are more important than the pre-transaction and post-transaction elements of customer service

Explanation / Answer

4.___________________ are for-profit organizations that contract out or lease a wide range of light manufacturing, warehousing, and distribution services to other companies

Answer = Consolidation warehouses

10.The most common cause of damage to product in a warehouse is __________.

Answer = Careless handling

12.Customer service dissatisfaction occurs when the customer's perception of the service is similar to what the cutomer was expecting

Answer = False

13.The transaction elements of customer service are more important than the pre-transaction and post-transaction elements of customer service

Answer = False

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