Situation 3 Tyler Smithson owns Joe on the Run, a small chain of three cof- fee

Question

Situation 3 Tyler Smithson owns Joe on the Run, a small chain of three cof- fee shops, all of which are facing a challenge that is common to most service businesses: They have to deal with highly variable demand, with two or three very busy times each day. If a waiting line develops, we can assume that a constraint exists somewhere in the product or service delivery. Typical workstations behind the counter include the barista station (where specialty drinks are made), the drive-thru station, and the cashier station. Because the goal of the company is to satisfy the most customers pos- sible (and thus increase profits), a constraint at one of these workstations must be addressed quickly. Question 1 What can be done to improve capacity? Question 2 What can be done to improve efficiency? Question 3 What could be done at a store level to improve the performance of the business?

Explanation / Answer

Q1) What can be done to improve capacity

Q2) What can be done to improve efficiency

Q3) What could be done at store level to improve performance

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