Control plan six sigma Which control charts to Select for the control method bas

Question

Control plan six sigma Which control charts to Select for the control method based on the 4 setups below?

Characteristic Specification/ Tolerance Sample Size Frequenc Measurement Technique Control Method Function Product Process Customer Acknowledgement/ Answer phone order taken 100 % No missed calls for orders hone order within first call 100%) Hour! record caller ID with taken orders Call log time-stamped/ all cal longer then 60seconds need to go into a log book Customer taken order 60 seconds to place order lacing order USL 60seconds 100%)daily Customer completed order prepare order record food order completion time on try, ring out ticket number ompleted Order USL 20mins 100% Quality scale ranking 0-5 we want a average of 4 on every order rder Pickup Customer Order waiting for picking Customer Survey NA weekly

Explanation / Answer

1) Phone Order : Metric

2) Placing Order : Audit

3) Completed Order : Metric

4) Order Pickup : p chart can be used when the observed values are discrete and the sample size is fixed

Related Questions

Navigate

• Browse (All)
• Browse C
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.