Suppose the managers of a technical assistance hotline record the hold times for

Question

Suppose the managers of a technical assistance hotline record the hold times for all incoming calls. The managers have observed that the mean hold time is 2.5 min. Most customers are able to reach a technician in less than five minutes, but some have to wait longer. Additionally, the managers have noticed that 15% of all customer calls require escalation to a senior technician.

Suppose the managers of a technical assistance hotline record the hold times for all incoming calls. The managers have observed that the mean hold time is 2.5 min. Most customers are able to reach a technician in less than five minutes, but some have to wait longer. Additionally, the managers have noticed that 15% of all customer calls require escalation to a Identify the distributions related to this data shown in each histogram. 250 200 1s0 300 200 100 0.0 0.2 0.6 4.0 400 300 200 100 15 0.1 Scroll 300 bous privscy polcy terms afconbac us help

Explanation / Answer

If we do marking of the graphs as:

A B

C D

E

Then,

The correct answer would be Graph C because most of the data values are less than 5 minutes and the mean appears to be 2.5 min which satisfies the given scenario.

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