Test 2-395 Quality Control- Fall 2017-November 01, 2017 -Test 2 to 29 are 4 poin

Question

Test 2-395 Quality Control- Fall 2017-November 01, 2017 -Test 2 to 29 are 4 points each. Questions 27 to 30 are based on the following scenario: A survey of 651 customers to the question, "What is the likelihood that you would recommend us?" resulted in the following Net Promoter Score Score 10 FrequencyRound your percentage calculations to only 165 173 132 96 46 24 7 one decimal 27. What is the number of promoters? 28. What is the number of Passives? 4 2 0 0 29. What is the number of detractors? 30. What is the Net Promoter Score?

Explanation / Answer

Answer to the question is as follows:

9 to 10 = Promoters = 165+173 = 338

7 to 8 = Passives = 132+96 = 228

0 to 6 = Detractors = 1+0+2+5+7+24+46 = 85

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