Formal communication channels are the primary way information spreads and work g

Question

Formal communication channels are the primary way information spreads and work gets accomplished in most organizations.

True

False

InterValley Inc. is undergoing major changes at its managerial level. It is also about to appoint a new CEO. Although this information is strictly confidential and has not yet been told to the employees, almost every employee in the company knows about it and is anticipating major changes in the firm in the near future. In this context, the employees at InterValley Inc. gained knowledge of the changes taking place in the company even before receiving any official message through _____.

a.social media

b.the company newsletter

c.the grapevine

d.upward communication

Which of the following statements is true of effective communication?

a.A manager decodes an idea by selecting symbols with which to compose a message.

b.The sole purpose of effective communication is the transference of information.

c.The nature of effective communication is cyclical.

d.An employee encodes symbols to interpret the meaning of a message.

Which of the following statements is true of managers' communication?

a.Surveys show that most managers do not realize the need to improve communication effectiveness.

b.Managers' communication is past-oriented, that is, it directs employees' attention to prior mistakes.

c.Surveys show that most managers seek continuous feedback from employees and customers.

d.Everything that a manager does and says communicates something to the employees.

In the context of the model of communication, which of the following individuals is giving feedback?

a.Bruce, who sends his superiors a fortnightly sales report as part of his defined tasks

b.Claire, who sends out a company-wide email about the importance of punctuality

c.Eleanor, who circulates a memo among her subordinates about a process change implementation

d.Marc, who replies to his manager's email about quality improvement with his own ideas

Explanation / Answer

Solution-

1. False. Informal Channels are the primary way information spreads in an organisation.

2. c. the grapevine. As we know that informal channels are the primary way information spreads in an organisation, it is also called grapevine. Grapevine basically means the informal or invisbile communication connections between employees of an organisation.

3. c.The nature of effective communication is cyclical. Effective communication includes encoding a message by sender, decoding the message by receiver and sending feedback to the sender. Feedback is an important part of Effective communication which makes it cyclical.

4. c. Surveys show that most managers seek continuous feedback from employees and customers.

5. d. Marc, who replies to his manager's email about quality improvement with his own ideas. This is the only case which is the example of a feedback as Marc is talking about improvement from his personal experience.

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