Thomas Carter, manager of the Northstar hotel, is considering how to restructure
ID: 3353234 • Letter: T
Question
Thomas Carter, manager of the Northstar hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has 5 servers on duty, each with a separate line. During the peak check in hours of 3:00 - 5:00 pm, 90 customers arrive per hour with a ca of 1. It takes an average of 3 minutes for the front desk clerk to register each guest with a cp of 1.
Thomas would like to know if changing the line configuration would improve customer service. Specifically, he would like to have all customers join one line which is served by 5 workers.
What would be the average number of people in the lobby (both waiting and being served) if he makes the change?
a) 11.44
b) 9.00
c) 45.00
d) 57.21
a) 11.44
b) 9.00
c) 45.00
d) 57.21
Explanation / Answer
a) 11.44 si correct
11.3624 Customers
L Average Customers in System
c = 5 ,
lamda = 90
mu = 20
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